emergency calls only

Anonymous · ‎03-08-2017

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......

Cleoriff · ‎03-08-2017

Hi @Anonymous First question... Have you checked your network status https://status.o2.co.uk/?

Secondly, if on contract has your payment been made?. Sometimes there is an error with the billing system

Finally...can be a symptom of a blocked phone unfortunately.
I would contact customer service first to see if an error has been made and your phone accidentally blocked.
http://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎03-08-2017

If nothing is showing on the service.o2.co.uk sometimes simply cleaning the sim card and switching the phone off/on fixes the issue.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-08-2017

We have a community help thread here to work through also
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.