disabled restricted line all in one day online chat cant help or call back

[Anonymous]

• We are disabled always paid bill on time yet a seris of three messages in one day resulting in restricted call cmy ant call o2 as dont answer and chat is no help despite giving correct password info claim is wrong we rely on phone o2 dont care may take whole family to vodaphone need to get out of contract as we was not told about line rental going up when we took contract as watch dog says to be valid need to be told before contract is taken.

there was a problem with my phone about 3 months plus and was told no warrenty and i was on my own to sort repair and yet manifacter said it was in warenty poor service all along and geeting worse.

[Anonymous]

Good luck

[perksie]

We are only customers the same as you and we're not defending O2 here, but you have made several incorrect assumptions and we're trying to help you get it right.

[MI5]

As i already said, we are all customers, but please continue to make yourself look even more silly. I find it somewhat strange that you have the ability to do "all these things" to get back at O2 yet you are unable to make a phone call to calmly discuss your issues ???

[Liquid]

May I suggest a spell checker for when you get your website running?

I would be careful as to what you claim as well. Unless you can prove it you'll end up spending more fighting libel lawsuits.

[Anonymous]

I'm certain you won't be released from the mobile phone contract you've signed or agreed to online ,which I assume you read the T&C's before doing so.

If their is a communication problem then perhaps ask a family member or good friend to ring them on your behalf.

Theirs ways and means around most things and as already said the use of a hands free kit may be the answer.

If you still feel you have reason for complaint then complete the online form.

Take care.

[Anonymous]

I'm disabled too but sorry to hear your in this position but if you can't hear, get a friend or other executor to speak on your behalf. Or use live chat, you can't use any of what you say to get out of a contract penalty free

[jonsie]

I too have a disability. I fail to grasp what special privileges you expect from O2? From what I can gather from your rants, you expect O2 to release you from your contract, give you £50 compensation or you will be taking it to litigation and setting up a website with the whole sorry mess you find yourself in. I'm presuming you are completely blameless here. And all this because you can't stay on the phone to sort it out with customer service.

If your phone has been restricted due to non/late payment then it can take 24 hours to go back online. You can't speak to webchat because whatever password you are sure is correct, it doesn't match the password O2 hold on their system. You can check this in My O2 by clicking on 'my details' and then 'my security details'. Check it and then try using webchat again although I suggest you tone it down a bit if you want to get this resolved. I would also try using the disability card less.

[Anonymous]

Well written constructive post Jonsie.

[adamtemp64]

o2 have a dedicated page with info on how they can help less able bodied people including an email form. http://www.o2.co.uk/accessforall/services

[Toby]

Hi chipi,

You should take a look at the link that adamtemp64 posted to see if emailing the support team is a better option for you. (Thanks Adam).

If it does not help, feel free to send me a private message.

I'll close this thread now as lots of advice has been given out in regards with what to do next.

Cheers, Toby