current and new customers

the_glove · ‎27-07-2015

What is the difference between a current customer (me) upgrading after my contract is up, and a new o2 customer?

Just wondering as I've been with o2 since the BT Cellnet days, and it seems that if I want to upgrade my phone, there's not really any incentive to do so if it's just the same deals for new customers anyway and I'm not saving any money.

viridis · ‎27-07-2015

Nuttin.
Fair deal for all

viridis · ‎27-07-2015

Although, it wouldn't hurt to ask as @MI5 did earlier today. ....

jonsie · ‎27-07-2015

http://community.o2.co.uk/t5/Off-topic/O2-Discounts/m-p/898769#M58756

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-07-2015

Call 202 and ask to be put through to re-contract team.
Please poverty and tell them how much you love O2 and don't want to leave but you think they are very expensive

It worked for me

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-07-2015

If you don't ask, you don't get. If you call Customer Service and tell them you're thinking of leaving, they may or may not be able to offer you an incentive to stay. If you do decide to leave, just make sure you can get good coverage with whoever you go with. As has been said many many times before, a good deal is useless if you can't get a decent signal in the places you frequent most.

I DO NOT WORK FOR O2