cancel
Showing results for 
Search instead for 
Did you mean: 

connecting to the wi-fi on the London Underground

Colin4
Level 1: Joiner
  • 13 Posts
  • 5 Topics
  • 0 Solutions
Registered:

My OnePlus Nord does not connect to the wi-fi on the London Underground.  It has no problem connecting to other wi-fi networks; my previous handset could connect to the wi-fi.

 

Following the advice at https://community.o2.co.uk/t5/Other-Products-and-Services/Wifi-on-the-London-Underground/m-p/1478744... and an online chat with an o2 advisor, I visited an o2 store to ask for a new SIM card.

 

The store staff told me that the SIM card would not help.  Instead, I should "forget" the "wi-fi extra" and Virgin wi-fi networks on the Tube, and re-connect.  (In the store, we connected my phone to an o2 wi-fi hotspot without a problem.)

 

Back at a Tube station, I "forgot" the two networks, and tried to connect:

1. "wi-fi extra" asked me for a domain, identity, anonymous identity and password.  When I returned to the o2 store to ask about this, they couldn't tell me what to do.

2. the Virgin wi-fi network still asks for my network (o2) and phone number, and still tells me that there's a momentary problem and that I should try later (now about a year later).

 

Is anyone at o2 trying to solve this, or is it easier for them to just lose customers?

Message 1 of 6
205 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

It's not been allowing new connections for ages now.

Allegedly a Virgin issue, but who knows who's telling the truth!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
195 Views

Colin4
Level 1: Joiner
  • 13 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Are there any service providers still able to use wi-fi on the underground?

 

I didn't change my SIM card or number last year, when I got the new phone, so it's not clear that I should count as a 'new connection'.

Message 3 of 6
186 Views

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

No idea if any other networks can use it or not, but you are a new connection as it looks for the MAC address which will be different on another phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
183 Views

Colin4
Level 1: Joiner
  • 13 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Thanks - this has given me an idea: I wonder if my old phone (now without a SIM card) can still connect.  I'll try next time I'm underground.

Message 5 of 6
181 Views

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

Be interested to know that too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
176 Views