My OnePlus Nord does not connect to the wi-fi on the London Underground. It has no problem connecting to other wi-fi networks; my previous handset could connect to the wi-fi.
Following the advice at https://community.o2.co.uk/t5/Other-Products-and-Services/Wifi-on-the-London-Underground/m-p/1478744... and an online chat with an o2 advisor, I visited an o2 store to ask for a new SIM card.
The store staff told me that the SIM card would not help. Instead, I should "forget" the "wi-fi extra" and Virgin wi-fi networks on the Tube, and re-connect. (In the store, we connected my phone to an o2 wi-fi hotspot without a problem.)
Back at a Tube station, I "forgot" the two networks, and tried to connect:
1. "wi-fi extra" asked me for a domain, identity, anonymous identity and password. When I returned to the o2 store to ask about this, they couldn't tell me what to do.
2. the Virgin wi-fi network still asks for my network (o2) and phone number, and still tells me that there's a momentary problem and that I should try later (now about a year later).
Is anyone at o2 trying to solve this, or is it easier for them to just lose customers?
It's not been allowing new connections for ages now.
Allegedly a Virgin issue, but who knows who's telling the truth!!
No idea if any other networks can use it or not, but you are a new connection as it looks for the MAC address which will be different on another phone.
Be interested to know that too.
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