General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

blocking

Does anyone know if its possible to block someone from calling or texting your mobile phone?

Wildfire settings-someone please help

I have got a HTC Wildfire on o2. I wanted the internet and mms settings for this phone but o2 don't support it and after speaking to o2 and not getting anywhere I went straight to HTC to get the settings . They emailed me the settings but it didn't w...

O2 mislead me. How can I get my replacement phone?

My insure claim has been declined. I have tried my very very best to call customer service & insure premium team but it was so hard and difficult to reach them. My timing to call in is always busy and no one answer me. So, it caused me to make my cla...

Flickering Screen With HTC HD7

Hi there, i seem to be experiencing problems with the home screen, on the windows 7 phone. I bought the phone on the 15th Of December and this seems to be the only issue. The screen flickers, repeats itself and freezes.I was just wondering if there i...

Can I activate my microsim on Christmas day?

I'm getting an iPhone for Christmas Day (I hope) and I know I have to activate my microsim...I don't want to activate it now and be out of a phone until I receive the phone... or should I just activate it while I can?

Car Phone Warehouse won't cancel or take back my upgrade mob

I've upgraded my mobile 7 day ago and I wasn't happy with the phone so I took it back to Car Phone Warehouse and they are telling me its not returnable they can't take it back, even though it was only 6 days into the contract. They told me to see the...

VAT changes toTariffs in 2011

So VAT goes up to 20% in January.Link to O2 information on this : http://tinyurl.com/2011tariffsIs O2 letting people know about the VAT change?Yes. If you’ve got an O2 corporate account, your account team will be in touch nearer the time. Otherwise, ...

can you help my i have palm os pixi plus,and i block him

can you help my i have palm os pixi plus,and i block him i need unblock code wer i can get code unblock my network is o2

Registering Online...?

ive registered a sim online, its been 24 hours since i did it, how long should it take...?

Non-existent "customer service"

It's a fine how-de-do when I have to resort to a public forum in an attempt to get a response from O2.I keep getting requests for payment of my broadband bill despite the fact that there is a direct debit mandate active on my account. All O2 has to d...