General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

E-Mail address

Hi Can anyone tell me if I can change my e-mail address to my new married name and still receive my previous messages??? Cheers

Mod intervention

Is it usual on this forum for mods to edit and remove posts without sending a message to the OP as to why?I've noticed a number of my posts seem to have been hacked off the forum but not had an explanation for this....~??~??Seems rather rude to me !!

samsung galaxy s 3

looking for a samsung galaxy s 3,not due and upgrade on 4th march 2014,is it possible if anyone from o2 can put one aside for me until then.is it possible??ive been talking to the o2 people online several time and each o2 person said its not possible...

I like o2

ok .. this is just a test message so I can figure out how this works ...

False returned delivery status emails on o2

Over the last few days I have developed a problem with my main o2 email address. I constantly get supposedly returned emails from email addresses I neither know nor use. All the emails return via the o2 postmaster and are headed either Mail Delivery ...

cancelling contract

Hi if my contract is up 22nd July and i want to cancel it early would it cost me just one months payment? my bill date is 23rd june.

My Details Page on My O2

I just went in to the My O2 page to update my details. It insisted that I enter my phone type, but HTC isn't listed! Are HTC not big enough yet for O2 to take notice of. I have an EVO 3D and I don't expect them to necessarily list that as I don't thi...

Unbarred but still not working !

My phone bill has been paid and the phoe unbarred by the techie whilst I was on the phone and he assured me that I could immediately use my phone. Well guess what, I am still waiting !!! Why ???

EMAIL

Has anyone had problems this week with their email account? Mine has vanished from the face of the earth. Even my web mail is inaccessible, when I try to log in all I get is page not found. This happened before, a few months ago and I was without ema...

Customer service????

Just spent 30mins waiting for a customer service agent and gave up. No wonder I want to leave!!!!