General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Platinum Customer VIP Tickets

Hi Have read a few posts from platinum customers mentioning free VIP tickets to the O2. I must be missing out on something here as have been platinum for a couple of years and wasnt aware of that !!!!! Can anyone expand on how one goes about getting ...

Do I lose all unused at months end?

I don't understand this. I have Pay & Go go go, and paid £30. Balance tells me I now have £10 credit? 1 day later? And to use it all by months end. Does this mean that if I havent used it all, I lose it all, and have to put in another £30. Whats happ...

Do you have any major issues that o2 need to sort out poost them here.

Reading this community there are many issues o2 need to address, post them here with links to the original thread and lets hope that after flagging this thread to the community manager Leonard action will be taken. Open Note To Leonard/Abs. There hav...

signal problems all day

Not been able to send or receive calls or txt since this morning. Not my phone as hubby with tesco and having same problem. Live in south lanarkshire scotland.

Resolved! will i get charged??

I was changing my bolt ons on O2 and i added the family bolt on then i saw a seperate bolt on that i preferred i added that and removed the family one. I havent used the family bolt on but i was just wondering if i'll get charged for adding it? as it...

Spell Check

It doesn't work with Opera nor does it allow one to use the built in Opera Spell Check. Very odd?

Early Contract Termination

Hello, Has anyone here managed to terminate a contract without penalty because the service had degraded to the point of being unusable in the intended location? This is not an O2 issue, so any first hand feedback is most welcome. To explain, My frien...

blocking numbers

Why does the sales description for the various devices not say that "call blocking" is not available on O2, except for Samsung who have this function in their software. Sorry the old "it is too complicated to introduce is just waffle., they could if ...

Poor customer service

I have been a customer of O2 for a long time, all my family are on O2, using pay as you go with lots of bolt ons.I use a iphone 3G. I recently bought a 3GS, but it is locked to Orange. Last night I went on the O2 site and used the Guru chat, Aghhhhh!...

another o2 website error

https://www.o2.co.uk/apps/help/help?qid=29&q1=26 mac reset form still has the cloud?