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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28899 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29273 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Do O2 know what they are doing?

I have just returned from holiday in America and before I left I contacted O2 to tell them I would be away from 20th July until 3rd of August and my phone would be used in the USA during this time. While I was away I got engaged so used my phone a fa...

Anonymous by Not applicable
  • 1097 Views
  • 3 replies
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VAT Retail Export Scheme

Hi,I was planning to buy a phone from O2 Pay & Go and wanted to confirm whether O2 support VAT Retail Export Scheme or not. Through this scheme one can claim the VAT charged on the product, if person is non-UK resident and fulfill other criterias. I ...

Anonymous by Not applicable
  • 2698 Views
  • 11 replies
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O2 down again?

Hi is anyone else having issues with o" or is it just our area - also do we know when it is going to be fixed? Need to work and the work number is diverted to my mobile so couldn't even use another phone or network if I wanted!!!!

Anonymous by Not applicable
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  • 3 replies
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What happened to O2's customer service!

So angry and disappointed had to share this and check its not just me feeling like this! So I am a gold customer and been with O2 for over 12 yrs and never had any problems as always been happy with the customer service they provided! But now... I ca...

Anonymous by Not applicable
  • 2199 Views
  • 12 replies
  • 1 kudos

Poor co-operation

I tried the chat line to O2. This is what I got, Welcome to O2. Someone will be with you soon. You're through to Harold. We’re putting you through to the right person, won’t be long. You're through to Arush. Arush: Hi I'm Arush. How can I help? James...

Anonymous by Not applicable
  • 914 Views
  • 1 replies
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your're a joke o2 and I will not be renewing my contract when the new iphone is out.

firstly i know about the international charges, i went to america last month and upon arriving i recieved a text saving we'll send you a text when you've used £20 of data, then £40 of data. after about a week and a half i recieved a text saying you'v...

Anonymous by Not applicable
  • 1440 Views
  • 5 replies
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Charity

Around three months ago, I had reason to cancel my wife's Simplicity contract which was done with minimal fuss by a very helpful young lady in the department I had to deal with. It transpired that after the account was closed there was a credit of so...

jonsie by Level 94: Supreme
  • 1512 Views
  • 3 replies
  • 3 kudos