General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Joggler - Out of Stock?

Hi,I was in three O2 shops today to buy a O2 Joggler but it was sold out everywhere. In the third shop I was told that they are sold out all over the UK. The online shop also says "out of stock". Will there be new stock available within the promotion...

Network related faults.

Hi All I need to point out the importance of reporting faults to customer services rather than on here, since this isn't monitored by O2 officially (though we shall see in the future) as it's more for customers to talk to other customers. If you enco...

INSURANCE - what a joke

First of all I am a loyal o2 customer who has probably spent thousands in the past few years with this company so to be given service like this I am really not amused. I purchased a Sony Ericsson W595 in december from o2 shop and was sold mobile phon...

Can i Keep my phone after contract?

1.Can i keep my phone after contract? and what will happen if i dont want to get another contract?2.im a new o2 contract customer... and i have an iphone contract for 18 months... for 45 monthly.. how come, it says on my bill that my first payment wi...

iPhone 4 16GB just ordered via 100.

Just ordered mine by calling 100 from my phone, then going through to upgrades. They have stock, should have mine in 1-3 working days. Go get yours!Order Details-------------------------------------------------consumer:Bundle HAN APP iPhone 4 16GB Bl...

moved house and found no o2 coverage

I have recently moved house, and can't get my phone to work it's constantly on sos calls only. Unfortunatley just before I moved I signed up to an 18 month contract and are now paying for a service that I'm not recieving!!!! (which isn't alot of good...

HELP: INTERNATIONAL TEXTS

Hi, I am a pay-as-you-go user and have been for the past few months. Recently, however, I have wanted to make contact with someone who lives in Norway, but I'm afraid the service that I am receiving is simply not acceptable.Firstly, I am being charge...

how to get my ipad sim activated?

bought my ipad today... now i want to sign up for a tariff so i can use it... i've searched everywhere but no real help on what to do... if i'm being thick, sorry... but would love some help

o2 killed my Yahoo account

I just signed up to pay monthly with o2 and asked them send the bill to my personal Yahoo email account. As soon as I left the shop I lost all the sent items from my Yahoo account AND it also sent spam to everyone in my address book. So now I'm a via...

BT Cellnet- IMSI Failed

My parents brought a BT Cellnet phone and recently,I have taken the decision to rejuvenated it for my own, personal use.The battery was dead on it, so I brought a new one. Worked fine.Once it was on, I took out the BT Cellnet pay and go sim card and ...