General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Will O2 provide an NCK for free?

I lost my phone but have been a long term customer with o2 for about 8 years now (pay and go).I have already got a replacement SIM and phone but the phone is an old Sony Ericsson which was bought on Orange by my sister a few years ago.I don't want to...

purchased new and sealed iphone 3g 8GB from ebay ,need advic

Hi,I am new here so go easy on me,i have always wanted an iphone,but could not afford the price when they came out at first,so a few days ago i seen for sale on ebay a brand new in box,never opened iphone 3G 8Gb,seller says it came from the business ...

Windows 7

Hi, I am getting a new laptop with W7 installed , i have a O2 Broadband usb dongle , can anyone please tell me if this is compatible with W7. Regards - Mick

Non-Return from O2 after repair

Does everyone know that O2 now use Royal Mail to deliver the phones that have been repaired back to the customers??With no tracking number, no reference to whom it was collected by (other than the worker for Royal Mail) & no way to find out where you...

Could not activate cellular data network...

Anyone else getting this message? I've had it all day, I've tried restoring settings et on my phone but nothing :robotsad:

call history to particular number

my daughter needs to trace her call history to one particular number ('security' in her halls of residence). O2 wants £10 to do this (which i don't mind) but it's going to take them 40 days to come up with the info. is there any other way of doing th...

Not good ustomercare

I phoned O2 customer care regarding the lack of signal on my Iphone 3G, whilst at work 8am-6pm I cant make/receive calls/texts, they checked the local area where I work (Central London, SW1P ***) and told me that there was no works being carried out ...

Where is my loyalty discount?

For at least the last 2 or 3 years O2 had been giving me a £5/month loyalty discount (I have been with them since BT Cellnet days) which continued after I got my iPhone in September 2008.Now, without any warning/notice/correspondence they have remove...

Carphonewarehouse Insurance scam

Hello all. I thought id better warn you of this one so you dont end up being duped by these ####! I took out a 2 year contract with CPW on O2. I was contacted 2 days later on my home phone by a company called E BELL UK LTD.They claimed they were a pa...

"All our systems are down..."....STILL????

My phone has been barred, even though I have paid (and have the transaction confirmation) yet whenever I get through to customer "service" (now only possibe for me via a landline) I get the same response:"All our systems are down, please call back to...