General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Complete O2 mobile signal outage in S36 postcode area

The usually strong GPRS O2 signal has completely disappeared in the S36 postcode area.I can see Voda, Orange, T-Mob and 3, but O2 has disappeared.How do I escalate this problem with me not having any way to dial a phone number right now?

Nokia N95

Since last year I've had the misfortune of owning a nokia n95 8gb version. The phone is easy to use but thats where the positives stop.Its crashed countless times and i'm having severe problems with messaging on it. This combined with network problem...

New phone lines causes problems for O2?

Hi there,I'm currently trying to get my phoneline hooked up with broadband from O2.It is a brand new line installed into the house and was installed 10 days ago by BT. I have done line checks with various companies and they all disagree on what my li...

O2's Support of Palm

After the recently battering that Palm have taken in the US stock market and the fact that many analyst's are predicting that their stock will be worth ZERO in 12 months, O2 should surely make some kind of announcement regarding their continued suppo...

O2 - Clarks Shoes Promotion

Has anyone had any details on this? Neither Clarks nor O2 can tell me which group of customers it is for. http://www.clarks.co.uk/TermsAndConditions

3G Signal...or lack thereof.

I am in the Royal Navy and am currently working at RNAS Yeovilton, a naval airstation just outside of Yeovil in Somerset. I would like to know why there is no 3G reception anywhere in the vicinity of such a large military establishment. There are som...

Gourmet Society

Has anyone been the victim of the Gourmet Society offer. Was under impression that it was free to use. Have only used it once, months ago. i have now had a letter from them threatening further action if I don't pay my subscription.

o2 webmail threats of suspending account

I have been using o2 webmail for quite some time. As far back as when it was called genie in fact.I joined this forum to see if anybody has had email from any of the following.notifications@o2.co.ukadmin.alrt@o2.co.ukI am asking here because I have h...

How to cancel o2 insurance?

Pretty much what the subject said..Can this be done by phone or email? If it has to be done by letter what is the address and what details have to be included?Thanks

Customer Service agent hung up on me - Totally unacceptable

1) My husband purchased an i-phone for me in December (around December 22nd) in Carphone Warehouse in Grafton Street. I visited the shop later that day to confirm details and sign contracts etc.. I noticed that my date of birth was wrong and alerted ...