General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Impossible to leave O2?

I am sick and tired of having hardly any signal and calls dropping, texts not being delivered or being delivered more than once. So I called 202 yesterday to speak to someone about leaving O2. I was on hold yesterday for over 30 minutes before I got ...

Brains behind O2 customer service?!!

Hello all, I don't know whether you may have had the same problem as my partner but all day today she has been trying to get through to up grade her phone (not for iphone5) as set out in her contract wioth O2. Well we all know it's hard enough on a n...

Better moderation required

@Leonard and @Toby Please can we merge and moderate the language being used in the many many moaning iphone5 threads. I understand your reluctance but it is now becoming a place to bash o2 and not ask for help all these thareads are discussions and n...

Disappointed with O2 and iPhone 5

Pre ordered my iPhone 5 as a direct upgrade with O2 thinking I would be one of the first to get the iPhone 5, paid upfront, still waiting for the phone. Everyone else has got theirs and I could have got one from a shop by now or from other network pr...

Telefonica Spanish SIM in UK phone

I'm about to go to Spain for 3 months and would like to use my UK iPhone there, but use a Spanish SIM. As O2 is part of Telefonica does anyone know if my UK phone will work with a Spanish SIM or do I need to get it unlocked?

Recieving Calls and Text's Regarding Debt Advertising

To start... the phone that i have is in my mums account name. and i obviously dont have the same name as my mum.(I wasn't old enough to start my own account (I am now by the way) - Awaiting contract end. Who has my phone number?(alot of people i will...

sneaky text message charges whilst roaming

I have just sat down and finally managed to work out why each time I go abroad, I seem to get charged for more than double the amount of text messages I actually send....Although I queried this with O2 when I got my last bill for whilst I was away, t...

"Age Verify"....I mean c'mon ???!!!

I just tried to access a website with adult content and i got the message that i can't less i verify my age. I thought in order to get a contract from 02 you need to be over 18 anyways. This is so sad that i have to phone o2 to get permission from o2...

no service

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I...

The Great Big "I'm happy with O2" thread.

Wee experiment time. For a bit of balance, Who here is happy to be an O2 customer and doesn't think they suck? Post your thoughts below!