General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! IPHONE 3GS CORRUPTED AFTER DOWNLOADING IOS6 HELP

Please can anyone help my iphone 3 will not turn on or charge its battery and itunes does not recognise that it is connected to my laptop this happened after downloading ios6 a few weeks ago. can anyone HELP !!!!

Resolved! Doro 612 Camera

I am a 80 year old Teenager and my Grandson has just bought me a Doro PhoneEasy 612 which has a camera and I want to know is 1. Can I use any photo's that I take for wallpaper on the phone. 2. Is it easy to transfer photo's to a PC and 3. Can I trans...

Resolved! Fast track upgrade - does it exist?

I have been ringing o2 to upgrade for around 6 weeks now. Different times of day but still the same thing. I'm told by the automated voice that I'm not eligible for an upgrade but can do a fast track upgrade, and if i stay on the line i will be trans...

Resolved! Block SMS and telephone calls

Please can o2 add a service so that I can block unwanted SMS and phone calls. This service doesn't currently exist on the network and I am appalled. I'm getting PPI mis-selling and other texts each week. I don't want to text back and for them to scav...

LOGGING-IN: ISSUES

Here's some info which AFAICS has not been communicated to users effectively (from email dated 31-10-2012): jimthing0 wrote: Leonard, can you please sort out the login issues on the O2 site (or at the very least, on the forums!), as it's driving me (...

Resolved! SIM Change-over irritation

Just upgraded my contract which comes with a new mobile. It needs a new micro-sim and said they will transfer my number, ok thats great for me They say it will take up to 24 hours to do this. Now is it just me or should they change it over to the new...

Disgusted with 02 and just wish I had left when I had the chance. The latest? The iPhone 5 debacle

I have rarely been happy with 02 although I have attempted to keep going with them for over three years. They failed to get my tariff right and overcharged me for months on end. Then they couldn't get my data allownace right, despite numerous calls a...

iPhone won't send/receive texts

Moved to Apple iOS Devices (iPhone, iPad, etc.).

Website feedback

I've just got a new O2 contract and I want to port my phone number from T-mobile. I go to the port number form and the first thing that I have to do is log in with two letters of a phone password that I've not setup yet - and there is no indication o...

Resolved! Michael Buble Tickets

I came online at 8:50 am this morning so I could try and get some Michael Buble tickets but everytime that I logged in it wouldn't let me on to the site. I eventually got in around 9:20am and am still sitting in the 'Ticketing System waiting line'. I...