General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Outside EU charges!

After a recent trip to the middle east, where i was very careful with my usage, rejecting most calls as I didn't want to be charged the ridiculous tariff they have in place. Only to return home & see that I have been charged £1.50 to connect to my vo...

family bolt on

Hi everyone , I can't seem to open my friends and family bolt on ? the other day i got on and couldnt add new friends but spoke to adviser who said who do it for me but still not been added. is there something wrong with o2 or o2 bolt on at the momen...

Resolved! Bolt on

Just got the O2 app and have discovered my monthly Tariff of £32 includes a £6 bolt on which I know I never purchased or asked for!! I always understood my total tariff to be £32 and the bolt on is for calls! I don't use my phone for calls I'm a text...

Resolved! Re: European data charge LIES

When I was in France a couple of weeks ago I received a text message from O2 which read: "O2. Relax in Europe with O2 Travel. You'll never pay more than £1.99 a day for data. Check your email, Facebook, Twitter......" Now it appears that "You'll neve...

Resolved! inclusive numbers

How do i know which numbers i can call free - included in my monthly minutes -and which i'll be charged for ?

Resolved! Delete number associated with my account

Hi how do I do this and add a new number?

Rude face to face customer service

Hi o2 would just like to say as soon as my contract is over i will definitely be taking my business else where. on the 21/04/2013 (at the southampton above bar street store) i had the pleasure of dealing with a very rude assistant manager of yours. H...

Resolved! hacked account

Help, it would appear that someone took out a new tariff on my account yesterday. I contacted O2 through 'live chat' as soon as I received a text confirming the order and they assured me it would be cancelled straight away. Later in he evening I phon...

Resolved! Text message

May I know why all my text messages to Africa are being received in foreign language please.

Resolved! No Signal in TD7 area for 2 days

I can only assume there is an issue with the local mast as there is very little to no service at this location - although the O2 service checker states the service is working perfectly well. I know it's not just my phone as other users have same issu...