General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Using 02 account in China

I will soon be spending some months in Shanghai. Does anyone have experience of using 02 with a smart phone in China? Is it very costly, should I get a local simcard and forget the 02 account?

Proof of age . ?

when i wana look on a web site an o2 asks for proof of my age, i FILL IN ALL DETAILS AN THEN IT TELLS ME MY BANK CARD NO IS WRONG . no it aint ? any ideas .

Changing the ranks today

Hey guys, A while back you gave close to a 1000 new rank suggestions. Crazy stuff, isn't it? We finally managed to get through all of them and ranked them according to a really clever and difficult ranking methodology. The educated guess ^^ So, keep ...

Resolved! phone in ex husbands name

my phone is in ex-husband's name so I can't call 02 ever!! I pay all the bills etc and want to keep the number I have had for so long. I want to tell them I am going abroad and want to text travelling companions and home - how can I do that?

Samsung Galaxy...no MMS

After 9 years trouble free use I recommended o2 to my brother who promptly got a Samsung Galaxy on a 24 month deal,after having it 2 weeks he noticed that his new phone wouldn't send or receive mms messages.After umpteen calls to customer services wh...

Resolved! nuisance Texts and Calls on my mobile

Despite having Telephone Preference on my mobile and landline, I am inundated with nuisance texts and calls ref: PPi, Debt and Compensation claims. Once, I was able to locate a number to send these spam texts to O2 but cannot remember it. I tried ask...

Leaving O2

I will be leaving 02 when my contract is up in August. Not just because of them taking an age to release software updates. I have been with 02 since 2008 just lately I am getting no signal more and more.

Resolved! E-mail Delivery Status Notification

For the past few days I've received hundreds of Delivery Status/Undelivered Mail Notifications for e-mails I haven't sent . The e-mail addresses are random and not anyone I know. Have I been spoofed? I'm using Windows Mail on my computer to receive e...

Resolved! Calls to customer service

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

Resolved! O2 Website error'd 6 times then refused me due to too many credit checks, help or advice?

If ive put this in the wrong area im sorry, please advise me and ill move it, im new to this forum; bit long but a good read if you’re bored!! On Tuesday the 12th March at 9pm ish I went via a cash back website called http://wwwdotcashbackdotcodotuk/...