General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

3G not working

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.Why is this happening O2?! Please sort it ou...

Resolved! O2 Are Charging £90 more for the iPhone 6 Plus 128GB than Apple Do

So it appears Apple are claiming in all of their deals that the Apple iphone 6 plus handset costs £879. In fact Apple charge £789 for this handset. O2 are therefore claiming £90 more. I have spoken to an agent online ( I have a screen shot) and they ...

Resolved! Cooling off periods

Hello all, Just a quick question... I think it makes sense! When taking out a new contract (just preordered iPhone 6 Plus, 2-3 weeks after launch delivery date) when does the cooling off period begin? Now? Or when the new contract kicks in, which I a...

Resolved! 4G and Signal Strength

As will be evident from what follows I know little or nothing about mobile phone technology.Tonight I noticed that my Galaxy S4 is displaying 4G in the Status bar - an unusual event in this particular location but I am happy to see it. However, I als...

iPad Air Promotion

Had an email from O2 the other day promoting the iPads on Refresh waiving the £99 upfront cost. So decided to opt in for 2! (One for me, one for the wife so no conflict lol).Only went for the 16GB iPad Airs with cellular. But thought I'd drop a note ...

Resolved! website crashes one word Joke

I can not believe that with all the time you have had to prepare and knowledge of how many people will be trying to pre order you still cant get your IT ready. NOT WORKING. GATEWAY ERROR 502. Sort it out or buying elsewhere.

Next,Day Delivery

Yesterday ( Thursday ), I decided to buy a phone online after seeing the " next day delivery if you order before 10pm " notice. By 1pm today ( Friday ) when I still had no email to say it was dispatched I contacted a " guru " who informed me that I w...

Resolved! iPhone 6 pre-order delivery.

Hello, Does anyone know if the iPhone 6 will be delivered on the 19th (release date)? I got mine sent to my work address and the business is closed on the weekends, so really hoping it'll arrive on the friday. Kind regards, Nick.

My Third Phone in Five Days is Promised.. But will it WORK ??

What happened to O2 ?? .. 10 years a customer.. being totally let down.. Long story short : 1) Samsung Galaxy Ace 2 - 10 months into a contract, starting to freeze, left side of the screen has zero response to touch, I called last Friday, and things ...

Resolved! Transferred numbers to different network

My partner transferred from O2 to EE the new handset came with of course new phone and number he transferred old number to new handset , calls go to new handset fine via old number but texts I send are registered as being sent to the new number and g...