Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
When I go to My O2 and selct my device to be able to check my account there is a section headed Device Plan and it contains a link Make a Payment, which I assume is to facilitate a monthly payment or indeed to pay off the outstanding balance owing in...
Hi all. I'm a new addition to the forum, just wanted someone elses opinion really. I'm at the end of my contract within the next 2 weeks. Ive been a loyal customer of o2's since the old bt cellnet days. As im in the retail sector and deal with "custo...
I just received this sms from o2 this morning. Which begs the question, is it fish fingers and custard for dinner tonifht again?But to be serious has anyone else in the fife area received this text?
Is it just me or does O2 log you out when you go from the O2 Community to My O2 and vice versa? It happens on my computer (IE) and my iPad. I tend to only use the O2 Community on my iPhone and the My O2 app instead of the website.
Hi guys, how’s your day going? One of the things we have been working on is a promo image slot that is going to be placed at the top of the forum thread pages soon. We have some options to choose from that I’d like to get your input on before we push...
Yes, this may seem a bit of a long rant. But it's not without cause - and not without logic - enjoy :))I learned last Friday that o2's customers MAY experience major issues when it comes to faulty-phone replacement. On 12th September I picked up a Sa...
When is this problem likely to be resolved thanks
I am trying to get a PAC code to move to a new service provider. I rang yesterday at 6pm and got a recorded message saying they were closed - despite the published opening times being up to 9pm.I rang again today and I am still on hold waiting for on...
When anyone calls my o2 mobile number it rings their end 5 or 6 times before my phone even lights up and then starts to ring,The o2 shop have tried everything to fix this. tried swap my sim, tried putting my sim in new phones, no joy. Still the same....
I've been trying for days to contact O2 by phone and web chat. Have they all gone home/on strike? What's happening?
