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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41233 Views
  • 204 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 33648 Views
  • 45 replies
  • 6 kudos

Shared Data

I recently switched to using shared data on my phone, thinking this might be a good idea for my family as we have four iPhones on one account. I should have researched it a bit more first, and ended switching my phone from a SIM only £15 a month cont...

antonypg by • Level 2: Apprentice
  • 2531 Views
  • 4 replies
  • 0 kudos

I made a contract with sharer plan but It wasn't

Today, I've been twice times to been O2 Store, called forth times to costumer service. I don't get why my contract is not sharer plan. I heard in the store, I made a sharer plan but when I call to the costumer service they told me, I didn't joined sh...

Anonymous by • Not applicable
  • 2175 Views
  • 2 replies
  • 0 kudos

Resolved! Security weakness in O2 site

Something I noticed at the weekend when I tried to log on to O2, and it also happened earlier. I don't have a screenshot, but Firefox failed to connect to O2, bringing up an error page with a message about "incompatible protocol". Strangely, it's not...

Anonymous by • Not applicable
  • 7938 Views
  • 12 replies
  • 3 kudos

Resolved! O2 Sold my number

I got my phone on a 2 year contract, I had hardly any spam calls and no spam texts, now I have recently paid my phone off and decided just to pay the tariff and continue using the device. Within days I was recieving 1-2 phone calls from all over the ...

Anonymous by • Not applicable
  • 6077 Views
  • 8 replies
  • 0 kudos

Resolved! Replacement

Not sure if I took out insurance on my iPhone 6, but dropped it today and broke the screen ( I know I'm the idiot without a protective case). Only had it few months. Is it covered by any warranty at all.

Anonymous by • Not applicable
  • 3001 Views
  • 6 replies
  • 0 kudos

30 Minute wait to answer a call.

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the s...

Anonymous by • Not applicable
  • 5208 Views
  • 24 replies
  • 0 kudos

Customer Service (cough cough)

If anyone has an hour or so to spare or is totally bored please feel free to read the four emails I have sent the complaints department in respect to my ongoing issue with trying to get one single handset delivered! (I still do not have it)I AM STILL...

Anonymous by • Not applicable
  • 4855 Views
  • 14 replies
  • 0 kudos

Resolved! TOPIKOO £4.50 p/wk subscription scam on Facebook

I have just been scammed on FACEBOOK...! I responded to an advert that popup on my newsfeeds from TOPIKOO asking me 3 preference questions about smartphones: question 1: iOS or android I answered android; question 2: slim phone o big phone, I answere...

Anonymous by • Not applicable
  • 24373 Views
  • 52 replies
  • 0 kudos
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