General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Call recording

About 4 weeks ago I got a phone call from o2 regarding an outstanding bill, only it wasn't me who answered the phone and without asking for the password, the call centre worker read out all of my personal details. Address, bank details etc to apparen...

Customer services

Employ more people Employ more people that use English as their first language. Answer calls with in five minutes. Remove scripts from in front of staff.

Resolved! Cancel Contract

Hi all- My ex partner took out a phone contract with O2 out in his name that I have been paying for the length of the contract as I have been using the phone- I'm now at the end of the contract and want to terminate it but O2 are refusing to do so wi...

Coverage, Texts and Eurpoean connectivity

Hi Has anyone else experienced poor to terrible service in southern Spain. Full bars on the signal, so seemingly no signal problem. But Texts wouldn't send. Voice calls breaking up. I just don't recall having this problem before and wonder if negotio...

Request for PUK Code

Hello and having decided to keep my mobile and move to GiffGaff yes that one, I made two attempts to get a working PUK code one of 30 mins and one of 17mins. Did I get a code yes did it work no so I have taken the transcripts and complained to your r...

Resolved! Payg

How about putting the correct instructions in the payg sim pack Here's what it tells me to do......To top up to online O2.co.uk/topup doesn't work can't phone CS of payg phone no credit. Phoned of landline to be told 1st top up must be via voucher, n...

Resolved! Turkish Internet banking

I'm trying to access my turkish Internet banking in Turkey. My uk phone is the registered number and all was okay until last week. Now, I'm not receiving the single use encrypted pin number which is sent by text when I log in. The bank has checked an...

online chat

how about having an online chat option that people can actually use... it seems to exist on the site but never an agent available to chat with

Resolved! Unwanted messages

Hi this is patricia can you block no.64405 from sending mesages as its costing me 4.99p each time they send a message ...thankyou ...

O2 bail out of pop3 e-mail services and marketing

Re: O2 to close e-mail service in June 2016 I have tried to speak/e-mail O2 direct, however, it is an impossible task, you only get automated, none question answering response systems or a 'chat' advisor that who is just reading from a prepared crib ...