General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

The twitter "join the rebellion" competition.

Erm, this competition get you to add the hashtag #jointherebellion to your tweet....Only problem is, a private ****** group uses that hashtag to get new members added so you can imagine my horror when I re-opened twitter to find I had been added to "...

Resolved! PAC code request

Have tried over a number of days to obtain my pac code from o2.Have been put on hold both times for over 30 minutes before giving up.This is a 30 call in any other mobile network apart from o2.I am so frustrated now that I will now cancel all my comp...

o2's dreadful customer service

Why is your customer service team so dreadful and unable to tell the truth , you are hand in hand with companies that are being investigated by trading standards and whom on companies house say they were liquidated in 2013, yet still selling your pro...

Resolved! how long does porting in take

Trying to find out how long it takes to port a number from Tesco payg to o2 payg as I have had no service on my o2 sim card since 12pm today

Resolved! O2 Servic

Why has O2 got THE WORST customer service of any company. Can anyone get onto the chat to have a question answered or can anyone get through on the phone. Is there anyone left working at O2? Truely awful

Positive Feedback

I know that I'll only get told that this isn't the right place to leave feedback for a store, but honestly its impossible to leave positive feedback anywhere on the o2 website. There's no email address or anything I can write to just to say well done...

Resolved! some inprovmonts need to be done in my area

ive never had a good signal when in doors even tho it says i should get good in doors and out 98% my eye i will be getting ofcom to look in to it ive nothin is done by the need off 2016 my post code is wa118hg and there is a mast near me but never ge...

Resolved! O2 2G coverage in DE13 = no text or voice on a very regular basis

Regular status feedback to O2 always says 'service is working normally; no known problems'.We are actually near the A38 between Lichfield and Burton-on-Trent and a number of businesses.And this is only for 2G - although a recent text says we will get...

O2 sin card

I recently bought an iPhone 6S sim free mobile, my old mobile was a 5c, when I tried to put my SIM card which is O2 into my new phone it states that the new phone was not caparabke with this SIM card and I had to contact my service provider to iron o...

Resolved! What is happening with the signal in Newark

I have noticed in the last few months the signal in Newark Nottingham is terrible, lucky sometimes to get at least 4 bars, indoors forget it, the calls will just drop, I have a spare phone for emergency's which is on 3 no issues,To be honest in 2016 ...