General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Upgrade Confusion - costs different

I am currently on a SIM only plan, and looking to upgrade to a new phone. The device and airtime costs are supposely separate, but when i compare a SIM only deal to the same airtime deal with a phone, the plan costs are £7/month more for the exact sa...

SHOCKING o2 recycle service

Do not use o2 recycle! After not realising they had text (due to the flurry of o2 texts last week about receiving a new phone, surveys, maintenance in our area, etc) they have paid out £64 and informed me I can no longer get my phone back. Firstly, w...

Misleading Pay monthly Phone Contracts Prices

Misleading Pay monthly Phone Contracts Prices I was looking to upgrade today, and started browsing the O2 Store and shop around with different phones and tariffs, and noticed a really weird thing about the airtime plan prices for different phones. I ...

Jersey Calls

Very disappointed to find out that Jersey calls are not included in my International Bolt-On. How can that be right?

Broken phones sold as new?

27 minutes agoAre you selling broken or refurbished phones as new? How come I have to fix phone 4 times, than you give me another what is broken as well? How many times I have to visit you, pay for transport, waist my precious time to get working pho...

I paid off my overdue October bill but now apparently I have to pay November's bill in full as well?

I have been late paying my October bill and it is now paid, but I got a text message from O2 stating that either I pay my November bill as well now (which isn't due for another 10 days) or else they'll want my full device payment, I wonder why they w...

O2 incompetence personified

Every year rinse repeat.... : Upgraded to new iPad Pro 12.9 a week ago... paid my existing device plan off £320 and got my order confirmation through. As per every year o2 only company incapable of securing enough stock to meet demand unlike numerous...

O2 Online Chat Not Working??

Hi Is anyone else having problems with the online chat not working?

Poor customer service Instore

I had a really good experience on the phone the guy couldn’t help enough, I decided to pick up Instore and that was where the nice experience ended.The guy Instore had no time for me what so ever gave me the phone walked off to leave me to it. No opt...

Lost return phone

I paid £125 to upgrade early to mate20 pro I didn’t like it and decided to send it back in a prepaid envelope they sent me. that was on 30th last month. Been calling and emailing but they say they haven’t received it to date 9th of November. Am so fr...