General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Get involved: your thoughts on forum board structure

Hi everyone! We have seen feedback and comments related to the forum board structure from many of you, so it would be awesome to collect your views and ideas in more detail in this thread and get a discussion going. We would like to make the forum bo...

Next Day Delivery

I ordered an iPhone 8S Plus 256 Gb yesterday and was told that it would be next day delivery between 12pm and 6pm. I've tracked the order online and all it says is 'in progress' and under delivery option it simply says 'not appicable'. I spoke to som...

Data Roaming performance in USA

I have just returned from a week long trip to New york, and like others am totally disgusted with my O2 roaming performance , £4.99 a day for what exactly? it didnt matter what network i was connected to , wither At &T or t mobile i had an indicated ...

Old rabbits would like to ask questions but are too afraid, but in the haze of Christmas here goes?

Old reabbits often get caught in the light of the headlights - if theyd known a thing or 2 they would nt get into that mess. So here goes -WHAT SOME OLD RABBITS with no bunnies at home WOULD LIKE TO ASK AND are afraid to ask -OTHER OLD BUCKS and DOES...

Received an Email bill but was told. “You don't have any products or services.”

I received an Email from O2 that purported to be my bill so I attempted to access it and received the following reply, “You don't have any products or services in this My O2 account.” I must have some products or services or why was I sent an O2 comm...

O2 shops open boxing Day??

Will any O2 stores be open tomorrow boxing day ??

OnePlus 5T

I have been with O2 for over 10 years and I have been satisfied with the service I have received until recently. I currently have an O2 simplicity contract that I am happy with and I needed to purchase a new phone. After trying to purchase the OnePlu...

Thankyou

Just wanted to say thank you to Tom G at Woking o2, he's a star! Helped me find a new phone and cos it needed a different sim to my last one, he transferred all my nos, fab!

Changes to the forum to tackle spam!

Hi Everyone,As with any forum, we have to tackle the issue of spam. While we have a team of moderators that look after spam removal, there are times where spam stays around longer than we'd like.We know that spam makes the place look untidy and doesn...

Why does Unlocking iphone take so long?

So i have sent the form on the app to unlock the form. It would seem like this should be a totally auomated process yet i'm getting told it takes 72 hours? do O2 use carrier pigeons to send the request? or is a decision to make it slow to try and put...