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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 41984 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34134 Views
  • 45 replies
  • 6 kudos

O2 sim/number swap difficulties.

Never done this before and that might explain my unrest and unhappyness. I have been on a monthly sim only deal for 3 years and generally happy but finally my nokia 6100 is dying. I sought the best O2 contract I could get and funny enough it was not ...

Trumpton by • Level 1: Joiner
  • 1495 Views
  • 2 replies
  • 0 kudos

Dodgy text

Received a text from a scammer today I think. Checked my account and everything was above board. Please see below.From02: we were unable to process your last bill. Prevent this by updating your billing information. Just thought I'd bring it to the at...

Dodgy-text by • Level 1: Joiner
  • 4157 Views
  • 15 replies
  • 0 kudos

Feedback

Hi, I was helped by a great advisor this morning, and wanted to feed this back after the chat ended...but the feedback form came back with an error when submitting, and I can’t see where I can submit feedback on the o2 website! I really appreciated t...

ClairR by • Level 1: Joiner
  • 2769 Views
  • 4 replies
  • 1 kudos

Free Tablet

UpdateOrdered mine June 5th arriving tomorrow with DHLText sent by o2

Jeffb by • Level 1: Joiner
  • 2158 Views
  • 5 replies
  • 0 kudos

I'll take a 'P', Bob...

I haven't even got 'O' yet.http://www.zdnet.com/article/google-announces-android-p-now-available-in-developer-preview/?loc=newsletter_large_thumb_related&ftag=TREc64629f&bhid=20703257351092324168016582229757

Bambino by • Level 86: Prestigious
  • 3005 Views
  • 24 replies
  • 2 kudos

Resolved! PM Connect

Can anyone help I have recently been charged £6 for something I have no idea about when looking at my bill I noticed a charge as above relating to PM Connect. I believe this to be a scam. Can anybody shed any light on this I have reported this to O2 ...

Anonymous by • Not applicable
  • 20235 Views
  • 35 replies
  • 0 kudos

Its true, O2 Recycle is a scam

I have sent the item away, and recived reduction from 315 down to 31.5 because it arrived broken. I am waiting fo the item to be reurned but that also taakes ages and it seems like it tkes longer to return than time allowed to claim it back with roya...

AndriusL by • Level 1: Joiner
  • 3246 Views
  • 11 replies
  • 0 kudos

Identity Fraud

An account was taken out in my name (for an address where I have never lived) on the 6th March 2017. This was reported to O2 in September 2017. After investigations, O2 promised that this had been resolved. Guess what? I am STILL waiting, having been...

steve37 by • Level 1: Joiner
  • 1546 Views
  • 5 replies
  • 0 kudos

Customer service feedback

Just had a really helpful advisor called naveen on the live chat. I accidentally clicked return when I was leaving feedback which left the page and I couldn’t get back to it, would just like naveen’s manager to know they were super helpful and manage...

JackB by • Level 1: Joiner
  • 1874 Views
  • 5 replies
  • 2 kudos
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