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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

forum rules regarding discussion of rooting.

With O2 having uk exclusive stock of the BQ Aquaris X5, @MI5 has pointed out quite correctly, that we cannot discuss the os or features of the phone as it is a rooted device.In light of this, and our inability to assist members due to our limitations...

viridis by Level 56: Guvnor
  • 23 replies
  • 1 kudos

Resolved! How can I find out what number I topped up?

A few months ago I apparently topped up a new sim card, but stupidly failed to write down the number, and now can't locate the sim card. The confirmation email from O2 has the date, the amount, last 4 digits of the card I used, and the transaction nu...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

O2's automated online account system.

Best get yourself a brew, this may go on for quite a while. Since I took delivery of my iPhone 6s plus on September 25th 2015 I have had no end of trouble with O2 and their automated online billing account system, I have contacted O2 customer service...

Anonymous by Not applicable
  • 15 replies
  • 0 kudos


I've had the same thing happen and I'm disgusted that O2 are allowing fraud like this to happen. I like you called as soon as I noticed additional charges of just under £40 making my phone bills higher than normal. Despite calling O2 I still had mone...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Evening delivery what a joke

after I frustrating weekend trying to order an iPad Air with the online site s redwing up n ,e 3 times twice tacking the £118 upfront payment the one the phone Sunday the same happened to the sales girls so did an order separate Tom my account told m...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Current tariff is now cheaper.

I upgraded to the S6 Edge when it came out, and my tariff is £64 a month.Having just checked the tariffs for a friend I noticed that my tariff (unlimited texts, calls and 20GB of data) is now £10 less. Is this normal or am I right in feeling annoyed?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Thankyou Makul!

I'd like to show my appreciation and pass on a MASSIVE THANK YOU to Makul on chat live this evening for being so helpful with my queries. I wanted to send feedback after chat live ended but pressed the wrong link and it disappeared.

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Excellence Refined: Xperia Tablet Z4

Firstly, I’d like to apologize in advance for a certain amount of bias I’m about to show. I will make no secret that I am strongly of the belief that Sony make the best tablet devices on the planet. I’m not talking raw power (that title goes to Surfa...

xperia-z4-tablet-gallery-04-1240x840-da39556abc8636bcca46a7422aeefbd5.jpg 20151003_233648.jpg Screenshot_2015-10-09-16-31-28.png 20150907_192518.jpg
viridis by Level 56: Guvnor
  • 77 replies
  • 7 kudos

Resolved! Changing to payg

Hi I am on a contract but need to swap to payg. I am free to do this as I have paid of my handset. O2 international sim is what I have bought (£10 credit)and I'll contact 02 tomorrow. My question is what is people's opinion on 3 payg because it is so...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos