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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4014 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13367 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13631 Views
  • 89 replies
  • 0 kudos

Resolved! My Edge :)

My Samsung Galaxy S6 Edge 64g is coming tomorrow!! O2!! Just want to say a special thank you to @viridis for his vigilance and advice, and to Rachel in Retentions for my deal x

Cairdeas by Level 23: Casual Specs
  • 2583 Views
  • 90 replies
  • 3 kudos

Network connectivity issues

Hi all Just thought I would share my experiences over the last 4 weeks. About 4 weeks ago I lost signal / connectivity in my home, I live in Basingstoke RG24 9**. Over the last 4 weeks I have rebooted / factory reset and sim swapped. I daily report t...

Anonymous by Not applicable
  • 1351 Views
  • 5 replies
  • 0 kudos

Resolved! O2 complaint regarding family bolt on

I have a iPhone 5s on refresh contract, which when I took this contract out I opted in for the family bolt on. September 2015, I no longer needed the bolt on so contacted o2 atleast 2-3 days before my monthly bill for October was due to have the bolt...

Anonymous by Not applicable
  • 1561 Views
  • 5 replies
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Resolved! Sim Upgrade

I have been with O2 for a number of years and have enjoyed the service, help and support they have given. Over-all I cannot fault the customer service as this has been excelllent, although there is a BUT I've always stayed loyal to O2 and have contin...

Anonymous by Not applicable
  • 1640 Views
  • 5 replies
  • 0 kudos

Resolved! How to finish the contract ?

HelloI've moved to another country and no longer use my mobile phone. I've got 2 years contract ang still on going. How do i finish the contract? Could you guide me through this matter,please? I am now outside Britain. Regards, Pattama

Anonymous by Not applicable
  • 1890 Views
  • 3 replies
  • 0 kudos

No 3G or 4G in Oxford City Centre for the past year

Hi everyone I moved to Oxford in August 2014 for university from Newcastle (where signal has never ever been a problem - always good 4G). However, since moving there my signal and data speeds have been terrible. Strangely, the city centre is the wors...

Anonymous by Not applicable
  • 3510 Views
  • 21 replies
  • 0 kudos

Resolved! Data Usuage

How can I prevent my son going adding a data bolt on to his account when notified he's running out of data. The account is paid by me but I can't seem to prevent him adding to his package.

Anonymous by Not applicable
  • 1497 Views
  • 4 replies
  • 0 kudos