General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 4G is a con with speeds this slow!

Hi Guys,Sorry I've had to come on here are have a small rant about o2's abysmal 4g speeds! They have got great 4g coverage BUT it's pants... 3mb here in Bridgwater (Somerset).(ee... 150mb, three 50mb, Voda... no clue sorry). It's almost false adverit...

Huawei p20 pro

I've never had a different handset in 6-7 years other than Samsung , anyone recommend The Huawei p20 pro???

Not a question, but Praise for the online team

Published 2 seconds ago Praise for the online team, absolutely outstanding service!! Don't bother visiting the O2 shop Romford, if you want 02, do it online. Absolutely disgusting customer service. They could learn a lot from their colleagues at 02 o...

Here's Help Getting to Complaints Department: "https://www.resolver.co.uk/"

Beware, because this company is dreadful... On the 19th September 18 I went online to O2 & ordered an iPhone 8 Plus as I wished to cancel my EE contract (coming to an end on 5th Oct) & transfer my telephone number. Order went ok & received the legal ...

Unreceived SIM and phone bill

I am in the middle of a frustrating situation. Back in May I signed up for an o2 pay monthly SIM. However, I never did receive the SIM. I phoned up and explained this citing my order number, but was told there was no record of such an order. However,...

Slow speeds (Capacity issues?) Belfast

Hi all.I used to be with EE and then VF and when in Belfast CC I could get lightening fast speeds with EE and very good speeds with VF. I have changed to O2 due to a very good deal and never been so sorry in all my life! The speeds are appalling!I wo...

O2 misbilled me and now this bill has been sold to debt collector

Two years ago I cancelled my monthly O2 contract and switched to Pay As You Go. I got the go-ahead to cancel my direct debit as they cancelled my monthly contract and my SIM card was pay as you go only (which I paid £10 for). Now a company called Low...

Was o2 too quick to drop the Smart home product?

Got an interesting news story link yesterday. Apparently Vodafone are launching an IoT/Smart Home range in conjunction with Samsung. Currently only available in Spain but believed to be followed with other countries. As someone who used (and found it...

O2 proactively sending out outage notification texts?

Just had my Mum ask me about a text she has received warning about an upcoming service outage which has a post code listed in it (not ours) When I have looked it up both our Post Code and the one in the text it says there is a mast problem, now the P...

Data Usage

Recently I’ve noticed, since the O2 has introduced new plans for iPhones Xs, my free data are going very fast - from 05/10 to 12/10 I’ve spent 20GB according myO2. My weekly average usage before introducing new plans was 6GB. I have not changed my da...