General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Being stuck in limbo they call credit check

Hi all!Can someone help me out in figuring out how to move on from credit check. It's my fourth time reaching out to cs and they always say the same thing. Wait for 24hrs, they send a notice to credit check referral to lift my order being there.I ord...

Prepaid customers treated as 2nd class customers through denied functionality

Why does O2 treat its prepaid customers as second class customers by deliberately denying them network functionality or by implementing network functionality later for prepaid customers than for postpaid customers?Wifi calling4G callingeSIM (discusse...

Phone arrived at couriers damaged.

My new phone was meant to arrive on Monday. Id tracked it through DHL tracking. By Tuesday it still hadn't arrived, so I contacted them. They said it arrived damaged, will be sent back an that I should contact 02.Im struggling where to find the link ...

Samsung s21 ultra

I've upgraded from my s9, the sim in the 21 isn't provisioned, no way to speak to an operator, can't even find my new number anywhere. what do I do?

That Multiple High 5 in O2 Community Banner

Is it just me or is it not a great thing to have the hands together High 5 pic heading up the O2 community pages ? It could be said well, it's for when all things get back to normal = huh ? ... ... ... things are never going to be back to what we hav...

WhatsApp

Is it impossible to delete contacts from my Whatsapp please ? I have Googled and whatever i found and tried doesnt work

companys within 02

Hi i hope someone can help me . I have had a man calling me from Think-Comms who says i need to sign a new contract for my wifes phone which is 02 and do this on my laptop , i have been trying to get an answer about this problem for 3 days now and go...

Scam message asking to log in to update payment details

I've informed o2 but worthy of a post as the website the text message directs you to is extremely convincing.From number +44 7983 834463I've recieved a text message this morning from a mobile number asking me to log into my account to update my billi...

losss of service for four days

hi folks I'm looking for advice as to any way to get a meaningful response from network services.First thing Wednesday morning both our phones lost service and checking the status with https://status.o2.co.uk/ showed that there were issues with a loc...

Galaxy s21 ultra 'out of stock'

Pre ordered Galaxy S21 suddenly 'out of stock'. Very upset ! Can i cancel & get money back?