I tried to place an order for the Apple Watch 7 today (8-Oct-21) and after going through the incredibly lengthy process of credit checking, loan agreement, etc, the order crashed at the final commit. Why all of this processing was necessary given that I already had a pay-monthly account for my iPhone with O2. I phoned the displayed support number and they told me to wait a bit and try later.
I probably tried this again for 8 attempts or so, each time failing with the order crashing, and from three different devices. Finally, it displayed that it was unable to accept my order because of a credit check, and that it couldn't explain why. I contacted customer services again and they couldn't explain it. They contacted the credit-check company who were supposed to email me but haven't.
I was told by O2 that they were only supposed to perform one check each month with the credit check company. However, it looks like the stupid O2 order-processing system performed the check each time before the order crashed, and didn't make a note of the OK credit result for use with subsequent attempts.
I suspect that the credit-check company has blacklisted my details because of an incorrectly coded order-processing system that requested the check too many times.
To get around the credit-check, I thought that I would pay cash, but O2 still insist on a minimum credit agreement for at least 3 months. Why?
So now I've bought the watch direct from Apple without a stupid credit agreement.
I recommend avoiding buying anything from O2 that you can't get another way.
By the way, I had a perfect credit rating before this order.
