Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 22 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 97 replies
  • 0 kudos


Has anyone recently upgraded to the normally £26 a month ( but currently on offer for £15 a month ) tariff only to find that they are being charged £26 a month and not £15 as advertised ?Have you then got in touch with O2 twice and been told each tim...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Reward Nominations for May 2017

Hey everyone, The sun is shining, it's a bank holiday weekend and the end of the month is near which can mean only one thing! It's time for the community rewards nomination! Every month, we ask the community to nominate any content on the forum from ...

Martin-O2 by Community Manager
  • 14 replies
  • 0 kudos

Unsolicited Paddy Power messages

Hello,I bought a sim card in December (2016) for use in a 'spare' phone.There are only 11 received texts in total and two are from Paddy Power.I could not be less interested in sport or gambling, but I am interested in how Paddy Power have obtained m...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Get involved: Content feedback needed!

Hello guys This topic is where you can ask and suggest what content you would like to see under the Community Knowledge Base: “How-To-Guides” and “Reviews” What content do you think is missing that might help? What How-To-Guides would you like the co...

MercedesS by Former Staff
  • 29 replies
  • 2 kudos

Slow data when travelling

Hi,When I travel in Europe I never get 4G... only 3G but incredibly slow... so painfully slow that I can't even usually download WhatsApp pics. I hear other networks give great fast 4G to travellers. Can someone please explain why the speed is so slo...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Wifi ZTE MF65M

How do i change password and when people scan how do i change how it appears instead of 02 wifi and tbe numbers after it

Buddon by Level 1: Joiner
  • 1 replies
  • 0 kudos


O2 recycle offered me £23 for my well looked after iPad Air. They claimed it had "deep scratches" on the screen. It did not.I asked for it to be returned. They returned it in packaging that would offer less protection than my pants. I opened the "env...