General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit where credit is due.

My last post concerned my disappointment with O2 customer service.......just seemed to be going round and round in circles every time I phoned and spoke to someone different, reiterating what I had said before. I followed advice in one of the replies...

Ignored by O2 Complaints for 2 months?!

Hi all! I'm hoping to gain some advice or hear about other experiences similar to mine when dealing with O2 Complaints. A bit of history leading up to this point: In December 2022 I recycled 3 devices with O2 Recycle, all with payment method to my ba...

Bill Doubled

HiHas anyone else's bill literally just doubled? I rang up O2 to enquire why my bill had jumped from £25.69 to £51.86 and was told I was on a Standard Contract. I never knew there were different types of contracts and definitely wasn't told about it ...

O2 dont ever seem to answer their own phones

been pm hold now 50 mins and still waiting what a joke of a service this is considering its a phone networking company... loving life listening to this hold music...

Customer care

I been meaning to upgrade but feel after 20 years with o2 I have no trust in them whatsoever anymore. I feel like they have lied/mislead me on several occasions regarding upgrade options. Being told s22 are not an option anymore is ridiculous, frankl...

Data

I am in USA and for some reason my data and calls don’t work

received phone I did not order

Hi. I have never ordered anything from O2. Just received a phone through DPD. I was on a call when they rang doorbell so didn't check name. Address is mine though. DPD website says contact who sent to arrange return. Only info in package is "we hope ...

Mast fault Par3

Since December 2022 I have been reporting and fault with service, sadly updates since have been to say we are working on it!! Have O2 no engineers? 4 months is ridiculous, what is it I am paying for?

No network coverage for over a month now

I have had no, or very limited, network coverage at my house for over a month now. The network status shows there is a fault with a mast. How long will this take to fix? It is causing a lot of inconvenience not being able to call anyone or receive te...

Phone wouldn't work in Germany

I have just come back from Germany (Lower saxony) and whilst I had coverage, both in rural and city areas I couldnt get the phone to work, it had continual E! no data etc. This was despite switching off and on, airplane mode off and on etc. I had to ...