Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Poor poor coverage at my postcode for my work purposes,02 dont care,given excuses always poor company
THIS IS AN ACTUAL LETTER THAT I HAVE SENT TO O2 ABOUT THEIR POOR CUSTOMER SERVICES - has anyone experience anything this? On Thursday 25th November I called O2 to add a 2nd line and new phone onto my existing account – I want an additional phone (Iph...
I requested that my old sim be transferred to a new pay monthly contract as I was told this wouldn't be a problem on the 15th of November 2021 by an o2 employee. Two days later I rang o2 to carry out my request. I was told by another o2 employee that...
Hi @Martin-O2, @lewys-gp & @RafaC I know there was an issue with the bills platform which has supposedly been fixed, but it looks like something else has been knocked out of kilter. On an older version, once you get to the view my bill page and chose...
I’m trying to speak to insurance department from a week they are just saying all busy after two hours daily .This worst experience I had in my life in uk with any network.
Moved my mom onto O2 everything was great for a week then her phone stopped no signal rang O2 who informed us that the fraud dept had locked the account no reason no note on the system and we’re now closed, they said they would call back the next day...
Was victim of fraud, attempted last Thursday. Spent 6 hours on the phone trying to get through to o2. Eventually told fraud team would contact within 48 hours - why not within one hour?! 100+ hours later and still no contact from fraud team. Why no d...
I took out a new contract online yesterday and was advised my phone would be delivered today so I’ve taken the day off work. I’ve called customer services twice today chasing where it is (trying to get through to anyone takes forever!!!!) to be now t...
Hello I was informed that the tech issues on your website and app would be rectified overnight, but I’m still unable to pay my bill. Please can you tell me if I can do this over the phone?thanks
ive allways used th eo2 app to top up my data but for 24 hours i cant do this it says information not available so i tried on my computer the same thing happened is there a problem/ as ive seen a few posts on twitter about the same problem i have.ive...
