Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi, I requested my number be moved from iD to an O2 Pay As You Go on the 3rd. The number swapped on the SIM but not on the account and I was locked out of my O2 account and unable to do anything with my account.I rang O2 on the 8th and they told me I...
On Jan 28, my auto top-up of £15 a month came through, and I subsequently stopped receiving service from my SIM. No data internet connection despite showing 4g, and unable to make phone calls / texts without wi-fi. After contacting o2 on twitter (sin...
Hi all, I recently transferred my o2 personal account to a new O2 business account.I have a Samsung s23 and was able to get 5g on my phone no problem. Since moving to business (same phone, same sim), 5g does not work in areas where previously 5g did ...
I have heard that is you are a Virgin broadband customer and also have O2 pay monthly you get free USA roaming instead of the £6 per day charge.Is this correct and if so how do I get it. Thank you.
what has happened to customer support , spend hours waiting to get through , to be either cut off or told system down , when I did get through the individual didnt not understand . They are shocking have they moved ,as you never get a english voice a...
Well for the last week I have been trying to contact O2 to pay my bill. Each day for the last 5 days I have got "Sorry we can't do that just now due to new migration" Well THANKS O2, I have now not been able to pay my bill and you have barred my acco...
I am still trying to chase O2 customer service about not receiving my text message code to claim a pair of Samsung Earbuds for £1. I have phoned around 15 times now over the last 4 months and I keep being promised call backs, that a form has been fil...
O2 have placed a default on my file for a contract paid up. I have emailed the various emails to ask them to remove the default. The account went into late payment 1, 2 and then default. I tried to pay the account in novmeber but they closed the acco...
unable to enter online competitions using SMS on phone as blocked by O2
Why has the customer service quality deteriorated so much with O2? My phone line has been disconnected and reconnected five times in just two weeks, and when I call for assistance, it takes two days to get a response. I've requested compensation for ...
