Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Thank you and Merry Christmas

Hi all, Just wanted to send some very positive feedback to you guys. I popped into our 02 shop in the Highcross, Leicester on Saturday 22nd. I needed some advice re purchasing a pay as you go package for my daughter who is over from China for the Chr...

Debby by Level 1: Joiner
  • 4 replies
  • 1 kudos

Rude Voicemail from o2?

I received a voicemail on Thursday from an o2 number. The voicemail only lasts 4 seconds in which I can clearly hear a woman say: “Hey you’re just making me not like you as a person. You’re ******ing annoying.”I should clarify I do have this number b...

Nattie by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 live chat not available

For about 5 days I'm unable to connect O2 live chat. Cleaned the cache and history as suggeted, and still not available. Tried on different computers. Is that the case for everyone, or just me?

VertexX by Level 1: Joiner
  • 4 replies
  • 0 kudos

Rubbish service yet again

Barring phone whilst office closed!Barring my phone whilst office is shut to have this fixed is ridiculous!!thank god I'm in no urgency or dilemma to need phone at present. Having to wait til 8 to have this sorted is ridiculous Bearing in mind I have...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos


I have this o2 for 5 years.im not happy.expensive and poor.i don't now why I keep it this long time.shame

Network Down

I have virtually no signal strength in my area for the last month. O2 post the following message:"Sorry, a phone mast close to you isn't working.Our engineers have found an issue and we’re completing the arrangements for specialist equipment to come ...

Annabel34 by Level 1: Joiner
  • 11 replies
  • 0 kudos

simple upgrade proving nightmare

I recently upgraded my phone online to a iPhone xs (or so I thought). That evening after logging into my 02 account I find I have 2 separate telephone numbers my own and a new one. I then realised that I hadn't upgraded but set up new contract under ...

orestes by Level 1: Joiner
  • 5 replies
  • 0 kudos

"Contact Me" - user interface typeface/formatting conundrum

So why, when you click on a user's name, does the "Contact Me" box use two different styles for clickable links, all of which are related to the user whose profile you're looking at? Is there something different about Send this user a private message...

2018-12-19 14_08_10-About Chris3 - O2 Community.png
pgn by Level 58: Overseer
  • 13 replies
  • 0 kudos

Forum Emojis

Is it just me on my mobile, or is anyone else having problems using the forum emojis?I can't use them at all in PMs and now, all of a sudden only once on the open forum. If I try to use another emoji in the same post it won't let me.It's driving me n...

Glory1 by Level 43: Bright Spark
  • 14 replies
  • 0 kudos