General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Absolutely appalling customer service

Hi All, With deep regret I took a contract out (sim only) with 02 in October 2022. While talking with the sales person I asked a direct question - “does the tariff include calls to and from Spain at the standard rate” . I was advised yes it did I the...

4 month service outage?

Hi, I have this morning received the text message below from O2; "To make our network more reliable, we'll be starting essential works in your area from 8am on 11 Jan. This may affect your services for a while. We know this isn't ideal, but we aim to...

Receiving texts in Singapore

Hi, I have a pay monthly o2 account and need to receive texts in Singapore for security authentication on some sites. Will I get charged to receive the text. I am concerned that I have been away for a couple of months using an esim and there may be a...

My ******ing text messages

How long do I need to wait until you pull it out and sort out my problem? Just lost £50 because I did not receive an important text.I am waiting for you to solve this issue for a month. Now I want my last month's bill refunded !!!!!

dreaded 08 error when reconnecting apple watch to iPhone data plan

had this issue for nearly a month - in the end I ordered a new sim (this was info from an EE group) and once the sim was activated, i was given to option to connect my watch to a dataplan! Hope this may help someone!

Payment querie

For some reason you have taken £50 from me but I don't know why

Which samsung

Hiya I currently own a redmi 9s and it's served me well for the last 3yrs but I've had issues through those 3yrs which have gotten worser in the last couple of months and I definitely need a new phone. I've always admired Samsung and now is a good ti...

Virgin Media and O2 launch winter sale across mobile and broadband

This might be useful for anyone looking to purchase a new plan or handset in the January sales :- Virgin Media and O2 launch winter sale across mobile and broadband - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-and-o2-launch-winter-s...

Unlocking an older Nokia phone....help please

Hi all,I have a Nokia 930 that I would like to unlock. I have tried the following methods:1. I have read the O2 guide which says I can request it from My O2 home page by selecting "More" from the options bar. There is no "More" anywhere.2. Request vi...

Mobile pay monthly

I recently changed my data plan for my mobile but i now want cancel it within the 14 day period. I've been on the app but i cannot seem to find anywhere i can cancel. Can anyone help me with this. Thank you