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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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o2 5G speeds vs Spusu

So whilst sat charging Jolteon aka the Polestar 2 at the Porsche Centre in Sheffield, I thought I would do a comparison between o2 and Spusu who are an MVNO running on EE.. The speeds from o2 and Spusu Shocked me in a good way o2 topped out at 269Mbp...

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madasaf1sh by Level 78: King of Kings
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Service by customer care team

Diabolical customer care team:I am just flabbergasted to find out O2's approach towards their paid customers. I have been going through 3-6 hours a day with O2 customer care team from Philippine last 3 days to process my upgrade since 27th March 2024...

SC-9 by Level 1: Joiner
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How to Stop Apps From Leaking Your Data

There have been numerous posts recently about spam, data security and similar topics. This article gives some general information as to how to make your handset more secure :- How to Stop Apps From Leaking Your Data (howtogeek.com)https://www.howtoge...

Oxonian by Level 38: Lively
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Spam calls

My wife is getting many similar spam calls with a dodgy 901 text call back message if she doesn’t answer. She is getting several per day, she blocks the numbers but they keep coming all fro different numbers! How can we stop this?

Complaint network coverage

Process to raise a complaint I’ve had no reception in my area due to a mat being down for 4 weeks. On 3 separate occasions on the O2 website, the coverage has extended the date the issue will be fixed. I’ve emailed complaintreviewservice@o2.com a han...

UM185 by Level 1: Joiner
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Issues with apple watch

I have had ongoing issues with O2 since December. To set the scene in November I had an iphone 14 pro max and an apple watch ultra with a data plan on a personal contract, both worked perfectly. In December I changed my phone to a 15 pro max and when...

Phone call offering 50% discount??

Had a call this morning claiming to be O2 offering me 50% discount on my bill for 3 months for loyalty.was it a scam? I asked them to email me the details so I could check. No email yet! I did not give any personal information.

TinaT1 by Level 1: Joiner
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