General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

mobile scam

My wife has been losing money on a scam recently. She recieved a text for a message on the number 87122, all she did was view the number, never even put the number in and it took £3 off her, it has done this 3 times now, she has never answered it but...

When will O2 approve of the new N96 firmware upgrade?

When will O2 approve of the new N96 firmware upgrade to V12.something? It's been 3 months since it was released and the time this is taking is ridiculous. This is my first phone with O2, so far I'm pleased but the one thing that is really ticking me ...

SMS messages not arriving

Frequently me and my girlfriend (who are both on o2) are finding that SMS messages between us are not being received, as in sometimes I don't receive her texts and she doesn't receive mine. It's been happening over the last few weeks now.Is anyone el...

using a samsung jet as a modem?.

hey guys!..hope someone can help with this?..i want to set up my my samsung jet as a modem,on my vista pc!...is there anyone out there that can help?..many thanks..nanook.

o2 Money.

HiI know the two o2 prepaid cards are pukka, and indeed have requested one.I am curious to know however why they do not seem to carry the Visa hologram, just the Visa logo?

Is it O2, Orange, the Nokia N85 or the Sony c510 thats at fa

A Nokia N85 that is on O2 WILL received Pics but WILL NOT receive vids from a Sony Ericsson c510 that is on Orange. The N85 user receives a text message saying "You've been sent a media message from +447966XXXXXX that your mobile doesn't support. Vie...

Why can't I send a free text message via O2 website??

I want to send a free text message via the O2 website, but it keeps coming up as page not displayed. I have tried to stop all my popup blockers and security settings from stopping it. My friend also gets page not displayed but gets the option to cont...

Femtocell coming to O2?

Anyone know anything about Femtocell becoming available to O2?I just checked the 'future network coverage' map on the O2 web-site for our area, and it shows that we are to get 'Standard' coverage in the future. Fab, I thought, at last I won't have to...

Could Not Activate Cellular Data Network

Anyone else having this issue? I'm in London. There is a message on 02 customer service number stating they are having issues and working to resolve ASAP.

iphone 3GS

Hi FolksI cant seem to access the internet or send MMS with my iphone 3gs today and it was working yesterday what happening.? I have done a itune restore and not made any difference.