bad service

[Anonymous]

According to service status there is a mast out nearby. There is no more info, no updates, no one at O2 seems to know what's happening. I have been without a phone for over a week. I cannot use tu go as my Internet is also down outside the house. Can someone at O2 give any indication as to when this is expected to be rectified. I have been with you for years, but I'm quite happy to buy out my contract and leave as you are not providing the service I pay for

[Anonymous]

I know about sky I worked on the migration as stated previously I work in comms. Thanks to the rest of you x

[Anonymous]

Welcome.

[adamtemp64]

---

@MI5 wrote:

As already stated, O2 won't provide you with the info you are asking for.

Also, regardless of who you pay, BB is now with Sky.

---

Unless you are on business adsl / phone then that is still with o2 (and still sold by o2)

[Anonymous]

I have to agree and say that O2 could be a bit more fourth coming with updates on a fix

[Anonymous]

Who the bb is with is neither here note there. It is who you pay your bill to. If I was with tesco mobile who use o2 I wouldn't go to o2 to report or discuss a fault and o2 would not be allowed to discuss it with me I would have to go through tesco. I know this as it's what I do for a living.

[Anonymous]

Agreed

[Anonymous]

 Live Status Checker page

IT HAS BEEN 5 DAYS AT LEAST WITHOUT A SIGNAL ALL IT SAYS IS THAT THERE IS A PROBLEM WITH A MAST NEAR YOU O2 ALSO SAY THEY ARE WORKING TO IMPROVE THE RECEPTION I MYSELF WOULD BE HAPPY IF THEY COULD MAKE SURE THE SIGNAL WE SHOULD BE GETTING WORKS NEVER MIND THEY PROBABLY DON'T READ THIS PAGE OR EVEN GIVE A DAMN 

WHEN O2 SEND OUT PEOPLE TO FIX THESE MASTS I THINK ITS MONKEYS!!!!!!!!!!!!!!!! 

[Anonymous]

Entertaining @Anonymous

Don't kick the engineers tho. They'll be wading thro reams of red tape too.

[jonsie]

Bit of a disservice to monkeys too

[Anonymous]

@Anonymous have you put your point to O2?