abysmal customer service

[Wouldleaveif]

Was victim of fraud, attempted last Thursday.  Spent 6 hours on the phone trying to get through to o2.  Eventually told fraud team would contact within 48 hours - why not within one hour?!  100+ hours later and still no contact from fraud team.  Why no dedicated fraud line and no email options for contacting o2.  A communications company?

[jonsie]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this