I have today spent another 45 minutes trying to get through to someone in the Pay & Go team - this is the 3rd time I've had to make a call within the last 10 days to sort out monumental failures on O2's part in relation to (a) an illegal payment taken from my bank account and (b) their failure to send through an iTunes voucher code purchased using the credit balance on my phone (which interestingly they have taken the money for!).
If only someone in O2 had a genuine interest in retaining customers and a smart understanding of the negative impact this type of experience can have. I'm off to Twitter, Facebook and LinkedIn to tell all of my contacts about how I now feel.
