Why Is 111 Blocked for suspended account

Terry9 · ‎29-03-2025

So I've been going through some mental health issues but could not access the mental health hotline because my services are restricted

Can we unblock 111 from being included on the restrictions I don't know why it's blocked in the first place being a free public service

Enlli · ‎29-03-2025

We can't unblock anything here as we are all customers.

Not to sure on O2'S take on this but I think 999 is the only thing allowed

You could try O2 via social media.

Links to that and other ways in this help file

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎29-03-2025

@Terry9

Because they block the line from all outgoing calls... so they dont distinguish between any number, and I dont think 999 is allowed either, but somethin anyone is going to test.

I would speak to the payment management team and speak to them, and they can get you back connected.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎29-03-2025

999 works even without a sim card in the phone, so highly unlikely to be blocked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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