So angry and disappointed had to share this and check its not just me feeling like this! So I am a gold customer and been with O2 for over 12 yrs and never had any problems as always been happy with the customer service they provided! But now... I call up to get my free upgrade and they can't offer me any great deals even when I told them of the better deals offered by 3rd party companies! This is not the usual service I received, and after all the network problems lately I thought they would realise they need to work at keeping customer loyalty! But this has just confirmed that I think its time to take my custom elsewhere as I received NO customer service!
I agree, I think the next quarterly figures will be interesting due to issues throughout July. I doubt very much they will show an increase judging by the majority of the forum topics!
