Warning ...Check your My O2!

[Cleoriff]

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

[Toby]

Hi guys,

The preference page view has been updated to make things clearer. It has not actually changed any of your preferences. Also, below is a link to Ofcom's new nuisance caller page, where you can text 78070 to help reduce cold-calling:

http://consumers.ofcom.org.uk/news/tps-text-service/

[jonsie]

I sort of expected that from O2. I can assure you without any shadow of a doubt, my options were changed.

[Cleoriff]

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@jonsie wrote:

I sort of expected that from O2. I can assure you without any shadow of a doubt, my options were changed.

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I agree with @jonsie Mine were definitely changed.  As I said earlier in the thread I opened my preferences to show a new poster how to do this... ie set marketing to OFF...mine were off at the time.(As they always have been)

[Toby]

Hi guys,

Have you experienced an increase in any kind of nuisance call?

[jonsie]

All mine have been accident claims from different numbers, 7 or 8 in the last two weeks and one from CPW. Also had someone calling wanting me to do an over the phone survey which I abruptly ended.

[gmarkj]

@Toby - for me it is not a case of the preference page being updated so much as no longer available.
checked again just now on laptop and phone (using different connections as well) and both come back with information not available.
I have tried (admittedly through live chat... i know, i know!) to see what the problem is and was told wednesday that it would be passed to the technical team for checking. no update so far...

[MI5]

The page was perfectly clear to me before!
What isn't clear is WHY O2 RESET my preferences in their favour?
And YES, I am getting a huge increase in spam calls, because before I was opted out and then all of a sudden I wasn't and my number was passed on to every Tom, D and Harry to call and pester me with ppi, accidents, phone upgrades etc all of which I DO NOT WANT!

[Toby]

Hi guys,

Thanks for updating me. I'll send this info to the the rest of the team to see if we can look into it.

@gmarkj, please contact CS for an update. If you're unsuccessful, let me know via PM.

[MI5]

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@Toby wrote:

Hi guys,

Thanks for updating me. I'll send this info to the the rest of the team to see if we can look into it.

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I did actually think @Martin-O2 was doing that 2 days ago?

[Toby]

Hi @MI5,

He was. I wanted to make sure I had a clear understanding of the differences in cold-calling members have seen so that I can show it to the team who investigate.