Solved: Want to return ordered phone

Anonymous · ‎07-12-2015

Hi i ordered a phone on Saturday, recieved it this morning and want to return it as it does not have a big enough memory and i dont really like it.

Followed the link to the returns and all it gives me is a fix my device page, obviously something is wrong with your website1

chat is busy and i do not own an o2 phone to ring 202.

I obviously want to return this as soon as possible but believe i have to fill out a returns form, can anyone help please.

Regards

Anonymous · ‎07-12-2015

Just spoke to online chat who asked if i had been sent a jiffy bag and returns label......when i said no they said that was because it is a reconditioned phone....and that they will send me a jiffy bag and returns label out, why they dont with a recon phone i dont know as i still get a 14 day cooling off period, most odd and just adds time to the returns process, but thanks for your help.

MI5 · ‎07-12-2015

Use the phone that you are wanting to return and just call 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2015

All the returns info here

http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-12-2015

I actually dont want to use the phone at all....and the link you placed for the returns policy is the link i used and all it does when i click to go to the returns page is send me to a page which says fix your device.

Regards

MI5 · ‎07-12-2015

Then use landline number on the link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2015

Just spoke to online chat who asked if i had been sent a jiffy bag and returns label......when i said no they said that was because it is a reconditioned phone....and that they will send me a jiffy bag and returns label out, why they dont with a recon phone i dont know as i still get a 14 day cooling off period, most odd and just adds time to the returns process, but thanks for your help.

MI5 · ‎07-12-2015

Personally I would still follow up with a CALL to CS, but that's just my advice......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2015

Ok good advise thanks will do that as well.

jonsie · ‎07-12-2015

As @MI5 suggests, definitely call otherwise you could find yourself out of the change of mind period waiting for live chat to send a jiffy bag. As an aside, spend a little extra to send it recorded. That way you have proof of postage and a signature.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-12-2015

I will order a jiffy bag with them to, and was intending on sending it recorded, as have read some awful stories on the forum, not wanting to be one of those people.

Thanks