General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Upgrade

i wanted to upgrade early from iPhone 4s to LG G4 and I was very unhappy with the advisor. Being a loyal customer for 2years I never made a complaint or asked for anything. Looking into all options Carphone Warehouse are doing a deal with O2 network ...

Resolved! sim card

What is the code to lock the SIM card,? preventing others from using my phone

New Customer already not impressed

I ordered an Iphone 6S Plus on Monday I relized I had put the wrong delivery date on the order and now cant chance it or even chance it to click and collect in store, I cant beleive a company the size of O2 can not change the delivery date of an orde...

Great service

Went into Paisley shop and were greeted at door and sent to right area/person to help.Was in to buy new phones but not exactly sure what. Was helped by Rosie who gave brilliant customer service where nothing was too much trouble. This is the way to s...

Resolved! o2 refresh is not what it seems

Has anyone tried upgrading thier handset while keeping their airtime plan before their contract is up. I have tried but cant change my phone unless i take out a new airtime contract as they dont do mine anymore.These contracts are supposed to be sepa...

Resolved! O2 coverage in Fordingbridge

Hi,I've recently moved to Fordingbridge Hampshire and the O2 signal is awful on my IPhone 6: very weak 4G and patchy GPRS. Is it just me?CheersStephen

Moving from O2 Pay & Go

I need to change my son's O2 Pay & Go to EE because we do not get a signal in the village we live in. I visited an O2 shop in Aberdeen today and they told me that it would cost £15; surely that isn't correct?!?

Plague of 'you're out of Credit ' text messages

Dear O2,I would like to ask one simple question - why do you feel it necessary to hound me with text messages telling me I'm out of credit - approx 20 in the last 3 days !! One will suffice . I know I'm out of credit ! I will top up when I choose and...

Why are 02's customer service so abysmal

It's the worst customer service in the world. They sent my phone bill to another address luckily that person was honest and rang 02 to tell them. Now what did 02 do the rectifie there mistake ? They cut me off instead of phoning me and bare in mind t...

Tag Heuer and Intel strike smartwatch deal

http://www.bbc.co.uk/news/technology-31966684 A luxurious alternative.