General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! xperia Z5 compact, rumor mill says released early to o2/GG

Dunno if @Chris_K can confirm this or not, but hearing reports of O2 and giffgaff having this phone available already..https://www.o2.co.uk/shop/phones/sony/xperia-z5-compact/The shop page has changed from preorder to standard for the compact.

o2 e mail and windows 10

I have just bought a new windows 10 laptop for my dad and he has an O2 e mail address. He moved his brodband to Sky when they took over 02 broadbadn and later to BT. The problem is that I cant get the windows mail programme on the laptop to recognise...

iPad not delivered by UKMail

I've upgraded my contract and opted for a new iPad with a data plan, paid premium for the next day delivery, but a week later tracking website says "delayed".I moved to the new build with a new address and the courier apparently couldn't find it. I r...

O2 lost my iphone and then charged me for it

I sent my iphone back to O2 recycle - they'd been rather aggressively mailing me to do this from the moment I ordered my new Iphone 6S. I used their prepaid packaging and it disappeared in the mail. They say 'tough' we 'advise' you to pay for trackin...

Resolved! Problem accessing forum via pc

Hi all. Posting this from my mobile as I can't get online via my pc.? I keep getting server connection error as soon as I try to sign inNot sure if this is affecting anyone else?Won't be much from me today if I only have access via mobile:smileysad:F...

Resolved! Unlocking Galaxy S4

Hello, I have a Galaxy S4 on contact which is about to end. I want to unlock it and asked o2 to do this a few weeks back and hadn't heard anything. Tonight I used live chat to ask what was happening and was told I should have had an email explaining ...

Atrocious customer services and selling data on

Hi I have been with 02 for over 6 years now and ive never had any marketing calls nor have i had someone ring me with my own personnel details from a company called ats who is a third party of Carphone warehouse who I’ve never had a contract with, an...

I was mislead by O2, see comments.

Today I had a plan in mind, phone O2 and complain about how bad they are and have my final payment reduced, then head to EE or some other similar bad company. Instead I have just renewed my contract as the O2 worker bee managed to get me a 64gb iphon...

o2 refresh direct debit problems

i am a loyal o2 customer and have had an pay monthly account for many years. At the end of each contract, i choose a new phone online and carry on until the contract ends again. I don't need to give o2 any bank details because they already have them ...

O2 BIG BUNDLE!!!!!!!!!!!!

When my phone broke i was chargered for a big bundle sim as well as the new phone which i was really annoyed about in the first place because we have 5 contracts with O2 why are you tknig more money from us, then when we have tried to use this new si...