Waiting to get throw customer service - Page 2

Anonymous · ‎05-10-2014

Been waiting to get in touch with customer service been on hold for more then 50min and no answer will this be standard with O2 now

jonsie · ‎05-10-2014

Best time is early morning or late evening. Weekends are a nightmare.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-10-2014

It's ironic really as o2 always used to be so proud of their customer services. I also used to be the first to recommend them because of their customer service. It seems to be quite different since the last time I needed them for anything. Oh how things can change in such a short space of time.

Anonymous · ‎05-10-2014

Frustrating times indeed. 😞

Anonymous · ‎05-10-2014

I've actually just got through to them and their as lovley as ever. the CSA's are always really pleasenet, its a shame i have to leave them as their efficent and polite, they just wont accept that i have no internet whilst me and 10 other people sit in my office with full 3G and not one of us can use our phones because "there's nothing wrong with the service in the area'. oh well..

Anonymous · ‎05-10-2014

Good to hear you got through ~ eventually.

On the flip side it's sad to see you leave O2 but it makes sense to go where you get signal.

Have you tried out alternative networks via their payg sims.

Also you could unlock your phone to all networks free here before you leave.
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form If it is indeed locked.

MI5 · ‎05-10-2014

You have to go with the network that gives you a signal.
No point been with O2 because of nice CS if your phone doesn't work 😞
Good luck and hope you find a suitable alternative.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-10-2014

Indeed, when is a phone not a phone. It certainly isn't if you can't get a decent signal.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-10-2014

I too am waiting to get through.They say there is no one available to take a call, nor is there anyone avaiable for live chat. What does one have to do to get help from this company?

MI5 · ‎05-10-2014

Keep trying or ask us - see if we can help (non account issues)......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-10-2014

My issue concerns lack of coverage in my home - and elsewhere - and if I can get out of my contract as it is no use to me.