Re: Waiting times to speak to anyone at O2? - Page 2

Anonymous · ‎18-05-2013

40mins and I gave up. 5p a minute....

Trying to upgrade my phone as well!!

Rycal · ‎21-05-2013

You'd be far better off visiting your local store to upgrade, that way you actually get to see the phone you're getting beforehand plus the advisors (or Guru if the store has one) can demo the handset and transfer data from your old device.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Anonymous · ‎03-06-2013

Are the stores interested in matching third party online offers that are much cheaper? Maybe I should just go to the third party. Do I need a PAC code to stay on O2 network but getting a contract through someone else? Thanks

MI5 · ‎03-06-2013

A PAC is a code used to authorise a number port to a different network. You cannot use nor do you need a PAC if staying on the same network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-09-2013

Been waiting over half an hour now. Really very very bad service from O2...

perksie · ‎15-09-2013

@Anonymous wrote:
Been waiting over half an hour now. Really very very bad service from O2...

There is a new iPhone release, so it may take longer to get through.

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jonsie · ‎15-09-2013

Unfortunately weekends are one of the longest waiting periods.

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