Waiting times to speak to anyone at O2?

Anonymous · ‎18-05-2013

40mins and I gave up. 5p a minute....

Trying to upgrade my phone as well!!

Anonymous · ‎18-05-2013

Pay Monthly customer.

From your O2 mobile

202

Free

Pay as you Go.

From your O2 mobile

4445

25p per call

Not sure why your paying £0.05p a minute ?

All callcentres in all businesses are always busy !

MI5 · ‎18-05-2013

The landline number only is 5ppm so as above, you should call from your mobile....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-05-2013

i have enquired with toby about this yesterday & hes looking into it

Anonymous · ‎18-05-2013

Your battery life is not long enough before they answer you

Anonymous · ‎19-05-2013

@Anonymous wrote:
Your battery life is not long enough before they answer you

Ones charging cord would be long enough tho !

Anonymous · ‎19-05-2013

if my phone was WORKING I would do...

doesn't answer my question in to other peoples experiences.

Anonymous · ‎19-05-2013

Your very welcome.

Liquid · ‎19-05-2013

I phoned up yesterday I was through in 10minutes. Much quicker than some companies I deal with (who have smaller user based)

It's just unfortunate/lucky timing some days.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎20-05-2013

For me it was 50 minutes this evening after woeful information from web chat. The refresh contract seems to be problematic, the link you need to folow to validate your cc agreement seems widely not to work and you have to wait 72 hours from its expiry until they send another. Perhaps that might in part account for how busy the lines are.