Solved: Re: Vodafone Unlocking Problem - Page 2

gemz4the1 · ‎03-09-2014

Has anyone had any problems with unlocking their Vodafone locked iPhone?

I have been helping my friend for over 2 weeks and still no joy.

Today alone we were on hold 3 times for over 35 minutes and the advisor was not helpful.

Apparently it takes up 48 hours from when the online unlocking form is completed for you to receive an email with the unlocking code, or up to 10 days if they need to contact Apple.

It costs £19.99 and she has £20.00 credit.

The online unlock request form has been completed 3 times by her and once by an advisor.

Every time we call we are told different things - one advisor says they have her unlock request and will process it, one says they haven't got their request, one says they can't check the status and to email a different department. Today we went in store and they didn't help either.

I have realised that they are an extremely difficult service to contact. They have one main number and it takes at least half an hour to get through to them. Their chat service is offline a lot.

Has anyone got any ideas on what she should do as she is hitting a brick wall with everything she tries.

Thank you in advance.

jonsie · ‎04-09-2014

Things seemingly over complicated for such a simple process.

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MI5 · ‎04-09-2014

One day something will go smoothly for you Gemz

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gemz4the1 · ‎04-09-2014

We went back to the store again today and they said there's nothing on their system saying we have made an unlock request on that imei number. But we have made a few requests and so have advisors on the phone.
The man in the shop made a request for us so fingers crossed it'll be sorted soon.....

Anonymous · ‎05-09-2014

I thought it was worth suggesting to pop back to the Vodaphone Shop.

gemz4the1 · ‎20-09-2014

A few days after going to the Vodafone shop and have them submit the unlocking request the phone got unlocked.

What lesson did I learn? Don't do requests online or on the phone - go to the store and have them do it.

Anonymous · ‎20-09-2014

Hi

Thanks for updating the thread.

Alls well that ends well.

😊

jonsie · ‎20-09-2014

Glad it's sorted eventually

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