Solved: Re: Viewing Current and Past Bills

WHatisthepoint · ‎26-07-2016

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them.

This is extremely annoying - why not a direct link from MyO2 home page?

Finding where to put this complaint was a similarly tortuous process. Not a very good experience.

Cleoriff · ‎26-07-2016

Hi @WHatisthepoint I understand your frustration ...though this information in our Knowledge Base takes you through the various stages currently available to navigate the bill section

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Navigating-to-download-bill-screen/ta-p/9726...

Veritas Numquam Perit

MI5 · ‎26-07-2016

We have been asking for the same improvement for a couple of years ourselves, but o2 don't think it's necessary.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎26-07-2016

@WHatisthepoint sadly this complaint won't be seen by O2, this is a customer to customer forum.

Cleoriff · ‎26-07-2016

Hi @WHatisthepoint I understand your frustration ...though this information in our Knowledge Base takes you through the various stages currently available to navigate the bill section

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Navigating-to-download-bill-screen/ta-p/9726...

Veritas Numquam Perit

MI5 · ‎26-07-2016

No, but ours have been fed back by @Toby in the past and it still hasn't changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-07-2016

Seems to take forever to get even the most obviously needed improvements.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎26-07-2016

@jonsie wrote:

Seems to take forever to get even the most obviously needed improvements.

Agree with that....the guide I linked to makes the best of a bad job we currently find we are stuck with

Veritas Numquam Perit