Using my phone in the USA
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on 31-07-2023 08:15
Can anyone help, please? I am utterly confused.
From information off the O2 website it seems that my phone, a Motorola G(8) is not compatible with North American networks. Yet, an assistant at my local O2 shop, who examined my phone suggested I buy an "international bundle" for £6 per day so that I can use the phone in the States when I visit there later in the year. Having done further research, some sources say that my phone should work fine, others say it won't work. I only need it for emergencies or to make a call or two book cabs etc. One source, who seemed adamant that my phone will work suggested that I simply switch on roaming when I need to make a call then switch off afterwards. Can anyone enlighten me once and for all?
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on 31-07-2023 08:30
US have turned off 3g so you need to have 4g calling enabled to make calls.
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on 31-07-2023 08:37
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on 31-07-2023 08:37
My phone shows the 4G icon at the top right of the screen so can I assume that it is 4G enabled?
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on 31-07-2023 08:38
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on 31-07-2023 08:38
4g needs to remain showing when you make a phone call.
It is 4g calling that is required, not just 4g.
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on 31-07-2023 10:41
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on 31-07-2023 10:41
@victim31150 Phone your answerphone and see if the 4G symbol remains at the top.
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on 31-07-2023 11:14
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on 31-07-2023 11:14
When I am at home and connected to WiFi the 4G icon at top right of the screen is greyed out. If I go out and the WiFi is disconnected the 4G icon is lit up. However, as soon as I make a call the icon is replaced by a H symbol. What does all this mean?
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31-07-2023 11:19 - edited 31-07-2023 11:19
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31-07-2023 11:19 - edited 31-07-2023 11:19
It means you do not have 4g calling enabled.
Contact O2 to enable it on your account.
message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) o2 call them Guide: How to find help & contact O2
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on 31-07-2023 11:38
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on 31-07-2023 11:38
Does it cost extra to have 4G enabled?
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on 31-07-2023 11:51
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on 31-07-2023 11:51
@victim31150 wrote:Does it cost extra to have 4G enabled?
You need to ask for 4G Calling to be enabled. It does not cost anything
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on 31-07-2023 11:55
Need to be clear here.
It is 4g CALLING you need. You already have 4g, but not the ability to use it for calls.
$g comes with wifi calling and is free to add,
https://www.o2.co.uk/connectivity/wifi-and-4g-calling
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