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Ian6291
Level 1: Joiner
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on ‎26-09-2023 22:03

on ‎26-09-2023 22:03

I've been with O2 now for 7 months and paid my bills on time and was offered an upgrade. I applied for that upgrade only to be told I don't meet their criteria. 

Why on earth did they except me in the first place if I don't meet their criteria, obviously I will be binning you once my contract has ended.

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Oxonian
Level 29: Intuitive
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on ‎27-09-2023 19:43

on ‎27-09-2023 19:43

@Ian6291 

All mobile 'phone networks and telecoms companies do odd things, so do not think by leaving O2 you will be treated better. 

I had a mid-contract BT e-mail a few days ago. It invited me to "upgrade" for the remainder of my contract. However, the "upgrade" was to the exact package I have got now, but at £12.00 per month greater cost.  

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Enlli
Level 65: Ultra-cool
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on ‎27-09-2023 19:51

on ‎27-09-2023 19:51

There is no guarantee that paying SIM only will get you an upgrade.

The computer generates these offers but does not take into consideration a number of other factors re credit

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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