Unlimited tariff line disconnected for using international calling card

[Anonymous]

My O2 number stopped working on 19/01/2013. When I called the customer services to ask them they told me that my contract has been cancelled and I can't use this number any more. The reason being I was making too many international calls using calling cards. I received a letter from O2 in the beginning of January stating that if I don't stop making the calls my number will be disconnected. I immediately called the customer services desk and they told me that if I start using the O2 international calling cards I should be okay. So I went to O2 stores to get the calling card. The stores kept sending me from one branch to another because they didn't had the calling cards in stock. When I got the cards I started making calls using those. Customer services told me that My line will not be disconnected if I start using the O2 international calling cards. Now all of a sudden my business line has been disconnected without O2 giving me any notice. When I called the customer services today th erep told me my line was diconnected. She said it does not matter which calling card I used O2 or any other Which clearly is opposite to what the other customer rep told me. Now my business has been affected just because O2 services rep don't know what they are talking about. If I would have been told in the first place not to use any calling cards I would have done just that. I have this contract with O2 for around 3 years and also had another contract with O2. I have my bills on time. This has stressed me out so badly. This is my business line.

Is there anyway I can keep this number?

[Anonymous]

Thanks for your help. I will keep trying

[jonsie]

`You aren't the only business customer to have this problem:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/breach-of-contract-by-o2/m-p/359680/highlight/tr...

[Anonymous]

I don't see how they can say your usage was excessive if they don't publish a fair usage policy I know most unlimited services hide behind this but surely if its getting to the state where they are going to cut you off you should be told what it is

[Anonymous]

Don't let facts get in the way of a good rant, damien!

O2 don't disconnect without warning, nor do they summarily disconnect because of small amounts of usage.

For them to disconnect the person would have to be using extremely high amounts of network services - so much so that they're impacting other users' ability to use the network, or not using the service for what its intended (ie spam texts)