I am completely exasperated by my recent communications with O2 and am at a loss as to what to do.
I have had a contract with O2 for two years and upgraded via a 3rd party but stayed with O2. I am wanting to keep my old number.
I phoned O2 two weeks ago and they refused to speak to me and said I failed DPA because the details on the account don't match my info. I am the account payer and have paid every month for the past two years, all details on the My O2 app are mine.
I went in store and my details come up straight away. Turns out there is a notepad with another name on. No idea why this is there and staff can't explain it to me. They told me to come back when my final payment has gone through for my old contract and they would move my number over in store.
I went in today, as agreed, only to be told they can't do this in store and I need to ring. I explained the situation, but he advised I ring anyway.
I rang O2 again today, to be refused to be spoken to because I fail DPA despite me being the account holder. I mentioned fraud to them and this was ignored. They just say the name on the account is not mine.
I don't know where to go from here when all I am asking for should be a simple request!
