for 3 years o2 have been great!, but I am getting passed around via online chat services and calling the helpline. Please let me go from my contract, you are not suppling me with the reception I am paying for. O2 do not understand the fact that I have to leave my house and walk up the road for signal, before it is was fine but the last 6 weeks have been poor, I relie on my phone for buissness and nobody can contact me from my home office anymore.
below is a conversation showing there ignorance to what I am saying
Please o2 for the love of god let me go!,
Welcome to O2. Someone will be with you soon.
You're through to Vicki.
Vicki: Hi I'm Vicki. How can I help?
daniel gower: I have not had signal for 6 weeks, I have just started a business, its highly unprofessional , for 2 years I have had great service
daniel gower: all of a sudden no more signal, I have to walk 3 mins down the road to get service
Vicki: I'm sorry to know that.
Vicki: Let me check this for you.
daniel gower: I lost out on a £1,000 pound job, its become a serious issue
Vicki: Please can you tell me the 3rd and 4th character of the answer to your security question?
daniel gower: i understand these things happen
daniel gower: U AND N
Vicki: Thanks.
Vicki: Please help me with your post code?
daniel gower: e9 ***
Vicki: Thanks.
Vicki: Please let me check if there is any network issue.
daniel gower: I am having to use my friends phone,o2 have been great but i really need a reliable service
daniel gower: yes there has been a mast down in stratford for 6 weeks
daniel gower: I can not wait any longer
Vicki: let me check please.
Vicki: As I see there is no network issue now in your area.
Vicki: Please switch off your phone, remove the sim, wipe it with a dry cloth and restart again.
daniel gower: i need you to release me from my contract, I feel its very unfair to tie me down to a service that is not working, on the weekend i travelled to zurich, before hand my colleague was trying to inform me that plans had changed it completely mesed up my weekend
daniel gower: I have many times
daniel gower: I have spoke to 3 different o2 staff now, they have been helpful to a degree
daniel gower: but at the end of the day the mast will not be fixed until the 5th of september
daniel gower: I can not wait any longer
Vicki: I'll help you with them link.
Vicki: Please click here
daniel gower: that does not help me
daniel gower: sorry to sound bad tempered
Vicki: Please remove the sim and insert it again and check if it works.
Vicki: I understand your frustration. Its okay.
daniel gower: I have today when i spoke to your colleague
daniel gower: The mast is down therefore there is no signal
Vicki: Do you have any other O2 phone?
daniel gower: my hiusemate does but he is in zurich, he was having trouble before he left
daniel gower: housemate*
daniel gower: no mast = no reception, no reception= no phone.
daniel gower: no phone= loss of buisness unfortunately
Vicki: Please insert the sim in any other O2 phone and check if the network shows.
daniel gower: I am having to use my friends vodafone
daniel gower: I do not another phone
daniel gower: i am not lying when i say the mast is down
Vicki: The O2 sim will not work in that phone.
Vicki: I understand that but now I've checked the network coverage and it says network is good.
daniel gower: imagine if you had to leave your office and walk down the road to talk to me? its not practical
daniel gower: and in 2 second it will disapear
Vicki: Its really awefull.
daniel gower: I have been told by 3 of your colleagues a mast is down!
daniel gower: on the phone
Vicki: It may be on that time but now the network is full.
Vicki: are other people in your area facing the problem?
daniel gower: I have had perfect signal for 2 years, now im lucky to get 1bar of signal
daniel gower: yes like i said my housemate, but he has been in zurich for a month
daniel gower: it happened during th Olympic games, i live right next to the site
Vicki: Oh that why you were facing the problem.
daniel gower: your colleagues on the phone has told me people are experiencing problems
Vicki: Please remove the sim and check if there is any scratch on the sim?
daniel gower: can you get me in contact with someone
daniel gower: before i get very frustrtated
Vicki: I'll transfer your chat to my Supervisor.
Vicki: Please be online.
daniel gower: thank you very much
Vicki: You're welcome.
Vicki: Please give me few minutes.
daniel gower: sure
Hold on. You're being put through to Quentin.
You're through to Quentin.
daniel gower: hello
Quentin: HI I'm the Manager
daniel gower: Hi manager
daniel gower: how are you?
daniel gower: could you read the conversation so far ao i do not have to repeat my self
Quentin: Yes
Quentin: If you are facing issue with the network from so long then why did you not report to use before
daniel gower: i did
daniel gower: on the 2nd of august
daniel gower: the 22nd
Quentin: Ok, let me check the usage
daniel gower: and today
daniel gower: check my records
daniel gower: yes my usage has been checked loads, but i am having to walk 3 minutes up the road to use it
Quentin: Thanks for the information. Please give me a few minutes while I check this for you.
daniel gower: god knows how many calls I have not recieved due to no signal
daniel gower: ok thank you
Quentin: I've checked the usage and can see that there is usage on the account. Your average usage of calls is 286 minutes and 350 text and 42MB of data
Quentin: If you did not have network from past then how was the usage.
daniel gower: the usuage is from leaving my house and using my phone elsewhere
daniel gower: I have just started a buisness
daniel gower: nobody can get through to me
daniel gower: unless i am out
Quentin: I'm sorry but as I see the network is good and the usage is also there on the account.
Quentin: So in this situation I will not be able to do anything.
daniel gower: but its not good enough
daniel gower: i am not able to use my phone at home
Quentin: I'm sorry but as we checked and there is no issue.
daniel gower: if you will not do anything about it I will certainly spread the word this is a bloody joke, do you really think i want to be talking to you this is antagonizing
daniel gower: I HAVE NO SERVICE IN MY HOUSE
daniel gower: I have had service for 2 years on the whole o2 have been great
Quentin: If you have any issue then you can call 202 free from the o2 mobile and speak to the network team.
daniel gower: the last 6 weeks service has been terrible
daniel gower: A mast has been down
daniel gower: NO
daniel gower: I ahve phoned 3 times each person has sent me on because they are incapable of undestanding
daniel gower: you are a manager Quentin
daniel gower: Please try contacting me
daniel gower: call me
daniel gower: I am at home so doubt you will be able to get threw, this is a joke I am in central london and no reception
Quentin: I'm sorry as we are based on the chat we will not be able to call you.
daniel gower: ####
daniel gower: well please get somebody to call me I am sick to death of calling o2
Quentin: I'm sorry but we do not do a call back
daniel gower: are you serious a communication company that cannot call there customers?
daniel gower: I can assure you this conversation is going to shared amongst thousands just to show how pathetic this service is
Quentin: I'm sorry but there is nothing that we can do.
Quentin: You have to call the toll free number 202.
daniel gower: can you explain why is there is nothing you can do?
daniel gower: why are you a manager?
Quentin: I've explained you everything.
daniel gower: Vicki was more helpful
Quentin: So now I'm ending this chat as we are repeating the same issue.
